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Help Center

Getting started

16 guides in this chapter of the SunPMS Help Center.

  • Sign up
    Signing up creates your SunAuth account, which opens every SunTatva app. The person who signs up is the owner of the group and later creates the…
  • Verify e-mail with OTP
    Before you can use SunTatva your e-mail address must be confirmed with a one-time password (OTP) sent by e-mail.
  • Log in
    You sign in at the SunAuth portal in two steps: first your username, then your password.
  • Forgot and reset password
    If you forget your password, SunTatva sends a one-time code to your registered e-mail. After you enter it you choose a new password.
  • Password expired
    For security every SunTatva password is valid for three months. When it ends, the next login is refused with "Your password is expired." and the…
  • Terms and conditions acceptance
    SunTatva shows an Agreement and Privacy Policy that the owner must accept. You accept it when you sign up.
  • Landing portal
    The landing portal is the home screen after login. Here you choose which app, which group and which property to open, and you manage groups…
  • Create property wizard
    When an owner has no group in an app, the landing portal shows a three-step Create Property form (the app's pill carries the label Not subscribed;
  • Create an additional property
    An owner can add more hotels (or restaurants, in SunPOS) to an existing group without creating a new group.
  • IP whitelist
    The IP whitelist limits where restricted staff can open a property from, for example only from the hotel's internet connection. It is kept per group.
  • Licence request from the landing portal
    Licences decide what a property may use: its plan (room limit), features and add-ons. The owner sends a request here;
  • Open a property in SunPMS
    Clicking a property card signs you into SunPMS for that property, with no second login.
  • Switch property or group
    One login can give access to several properties (hotels) and several groups (a group is one customer account with its own database).
  • Log out
    Signing out closes your session and clears the data SunPMS keeps in the browser. Always sign out on shared computers and at the end of a shift.
  • Support widget
    The Support button in the status bar (bottom right; on phones at the foot of the menu drawer) opens a panel to get help from SunTatva without leaving…
  • Free trial and data removal
    Every owner can try SunTatva free for 30 days. The first group the owner creates in SunPMS, SunPOS or SunParking is a free 30-day trial.

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