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Getting started · Updated

On this page
  1. Before you start
  2. Screen layout
  3. How to sign up
  4. What happens behind the scenes
  5. Messages you may see
  6. Tips and FAQ

Signing up creates your SunAuth account, which opens every SunTatva app. The person who signs up is the owner of the group and later creates the first property. Do this once per business. Staff are not signed up this way: the owner or an administrator adds them inside SunPMS.

Watch: Create an account and first login

Before you start

  • A working e-mail address (you will receive a code).
  • A mobile number. Both the e-mail and the mobile number must not be used by another account.
  • Decide your Username. It must be unique across SunTatva.
  • Open the portal and on the first screen click Create account (bottom left of the sign-in card).

Screen layout

The sign-up page has two panels. On the left a dark brand panel reads "One account for every property." and lists the five apps (SunPMS, SunPOS, SunParking, SunSpa, SunHardware); it only informs. On the right a white card holds the form. A two-segment progress bar at the top of the card shows the step: Account details (step 1 of 2) and Verify email (step 2 of 2). The card title is Sign up to SunTatva Apps. On tablets and phones the brand panel becomes a slim bar on top.

Field / button What it means Rules
Full Name Your name. Stored as your first name. Shares a row with Username. Required.
Username The name you will log in with. Required. Spaces at the start and end are removed as you type. Must be unique ("Username is already exist.").
Email Where the verification code and password-reset codes go. Required. Must be a valid e-mail. Must not already be registered.
Password Your password. A checklist appears under the two password boxes while you type. Required. See the rules below. The eye icon shows or hides it.
Confirm Password Type the password again (next to Password). Required. Must match.
Country Your country. Preselected from your computer's timezone (United States when it cannot be told). Required. Choosing a country sets the dialling code.
Dialling code box (for example +91) The country code of your mobile number. Read only. Changes with Country.
Mobile No. Your mobile number. Required. Digits only, up to 30 characters. Must not already be registered.
Terms checkbox: "I have read and accept the Terms and Conditions" (hint: "Ticking opens the agreement; accept it there to continue.") Your agreement to the terms. Ticking the box, or clicking the link, opens the agreement window (see Terms and conditions). The box stays empty until you press I agree in that window, which unlocks only after you scroll to the end. Must be ticked, otherwise Continue stays disabled.
Security check A picture with a small sum (for example 5x8=?). Type the answer in Type the answer. The round arrow (Get a new picture) loads a new picture. Required. Each picture works once, so after a wrong answer or a failed save use the new picture that is loaded. A picture expires after 3 minutes ("The check expired.").
← Back to sign in Returns to the sign-in page.
Continue Creates the account and sends the e-mail code. Disabled until the terms are ticked and the Security check has an answer.

Password rules

The checklist shows a green tick for each rule met:

  • Minimum 8 characters.
  • Maximum 18 characters.
  • At least one UPPERCASE letter.
  • At least one lowercase letter.
  • At least one number.
  • At least one special character. Any of these is accepted: ! @ # $ % ^ & * _ + - = [ ] { }; ': " \ |,. < > / ?.

Since 2026-10-17 the final check when you click Continue uses the same rules as the checklist (8 to 18 characters and the same symbols), so a fully green checklist is no longer rejected afterwards.

How to sign up

  1. On the login page click Create account.
  2. Fill Full Name, Username, Email, Password and Confirm Password.
  3. Check Country and type your Mobile No..
  4. Tick the terms checkbox. The agreement opens: scroll to the end, read it and click I agree (Cancel leaves the box empty).
  5. Solve the Security check (type the answer to the sum in the picture).
  6. Click Continue.

Result: the account is created, your agreement to the terms is recorded together with it, an 8-digit code is e-mailed to you, a message "OTP has been sent to " appears (click Ok) and the Verify your email step (step 2 of 2) opens. Continue with Verify e-mail OTP.

What happens behind the scenes

  • The account is created as a group owner ("main user"), not verified, not an administrator of SunTatva.
  • You are given a temporary session, but you cannot use the apps until your e-mail is verified. The agreement you accepted in the window is sent with the account and recorded with it; SunTatva e-mails you a copy.
  • Your password expires three months after it is set.
  • Your password is stored securely and can never be read back, not even by SunTatva staff.
  • The Security check is a self-hosted check that keeps automatic sign-up programs out. The answer is checked on the server and a picture can be used only once.
  • Your e-mail must be verified with the code before you can create a group (Verify e-mail OTP).
  • Address, city, state and zip are not asked here; they are filled later when you create a property.

Messages you may see

Message (exact text) Why it appears What to do
Please enter User Name. Username empty. Enter a username.
Please enter User Email. Email empty. Enter your e-mail.
Please enter valid User Email. E-mail format wrong. Correct it.
Please enter Password. / Please enter Confirm Password. A password box is empty. Fill both.
Password and confirm password does not match. The two passwords differ. Retype.
Password does not meet required criteria. A password rule failed. Follow the rules above, use ! @ # $ % ^ & * _.
Please enter Mobile Number. Mobile No. empty. Enter it.
Please enter First Name. Full Name empty. Enter it.
Please enter Country. No country chosen. Select one.
Please agree to the terms and conditions. Terms not ticked. Tick the box.
Please solve the security check. Security check answer empty. Type the answer to the sum.
Please solve the captcha. / The captcha expired. Please try the new one. / The captcha answer is not correct. Please try the new one. The server did not accept the answer (missing, older than 3 minutes, or wrong). Use the new picture that was loaded and answer again.
Too many requests. Please wait a little and try again. Too many sign-ups from your network in a short time (the limit is a few per hour). Wait the time shown and try again.
Username is already exist. Another account uses that username. Choose another.
User Email is already registered. The e-mail has an account. Log in, or use Forgot password?.
User Mobile No is already registered. The mobile number has an account. Use another number or log in. See the screenshot below.
OTP has been sent to Success. Click Ok and enter the code.

The screenshots in this page were taken with the sign-up and e-mail answers simulated, so no real account was created.

Tips and FAQ

  • Q: I closed the browser after clicking Continue. A: The account exists but is not verified. Go to the login page, log in; the system will offer to verify your e-mail. See Verify e-mail OTP.
  • Q: Can two hotels share one account? A: Yes, and they should. Create several properties or groups under one owner account.
  • Q: I mistyped my e-mail. A: The code goes to the address you typed. If you cannot receive it, contact support from the footer help or SunTatva support; the e-mail cannot be corrected on this screen.