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Verify e-mail with OTP

Getting started · Updated

On this page
  1. Before you start
  2. Screen layout
  3. How to verify after sign-up
  4. How to verify when login says "Email not verified"
  5. How to get a new code
  6. What happens behind the scenes
  7. Messages you may see
  8. Tips and FAQ

Before you can use SunTatva your e-mail address must be confirmed with a one-time password (OTP) sent by e-mail. This happens right after sign-up, and also at login if you left before finishing.

Watch: First login and e-mail verification

The pictures were taken with the e-mail answers simulated (no code was really sent).

Before you start

  • You have signed up, or you tried to log in with an unverified account.
  • You can open the mailbox you used. The mail has the subject OTP Verification and the title "OTP for Sign up" or "OTP for Email verification". Check the spam folder.

Screen layout

Verify your email (right after sign-up, step 2 of 2)

The card keeps the brand panel on the left and the two-segment progress bar (second segment now filled, label Verify email). The heading is Verify your email with the overline "Step 2 of 2 · Email Verification". A banner "Sent to " shows where the code went.

Field / button What it means Rules
Eight code boxes Where you type the code from the e-mail. Digits only. The cursor moves to the next box. Backspace goes back. You can paste the whole code into the first box.
Verify OTP Checks the code.
← Back to sign in Leaves the page and clears the session.
Resend OTP Sends a fresh code.

The page says "8-digit verification code" and shows eight boxes: type all eight digits.

Confirm your email (at login)

The card heading is Confirm your email (overline "Email Verification"), with the banner "A verification OTP has been sent to your email address."

Field / button What it means Rules
Enter OTP One box for the code. Required.
Verify Email Address Checks the code.
Back to sign in Returns to login.
Resend OTP Sends a fresh code.

How to verify after sign-up

  1. Open the e-mail and copy the 8-digit code.
  2. On Verify your email, type or paste the code into the boxes.
  3. Click Verify OTP. Result: "OTP verified." and you are taken to the landing portal.

How to verify when login says "Email not verified"

  1. On the login page enter your username and password as usual (see Log in).
  2. A message appears: "Email not verified. To activate your account, verify email through OTP. OTP has been sent to ". Click Ok.
  3. The Confirm your email card opens. Enter the code in Enter OTP.
  4. Click Verify Email Address. Result: "Email verified successfully. Please login again to continue". Sign in again from the start.

How to get a new code

Click Resend OTP. A new code is sent and older ones still work until they expire (15 minutes after each was created). The latest code is the safest to use.

What happens behind the scenes

  • A code is valid for 15 minutes.
  • At most 3 codes are e-mailed to one address in 10 minutes. Further requests answer "Too many codes requested. Try again in N minute(s)."
  • After 5 wrong codes in a row the verification is locked for 15 minutes, even for the right code ("Too many wrong codes. Locked for N minute(s)."). Wait, then use the newest code.
  • Verifying the e-mail is required before you can create a group.
  • A correct code marks the e-mail as verified and removes that code.
  • Until verification, logging in is refused and the verification card is offered instead.

Messages you may see

Message (exact text) Why it appears What to do
OTP has been sent to Code sent after sign-up or Resend OTP. Check your mailbox.
Please enter OTP. Nothing typed. Type the code.
Please enter valid User Email. The e-mail on the sign-up page lost its value. Go back to login and use the login route.
Something went wrong while fetching account details. The login route has no e-mail to verify. Log in again.
Invalid OTP Wrong or expired code. Use the newest code or Resend OTP.
Email Id does not exist. No account for that e-mail. Check the spelling.
Unable to generate OTP Server problem. Try again; contact support if it repeats.
Too many codes requested. Try again in N minute(s). More than 3 codes were requested for this address within 10 minutes. Wait, then use the newest code you have or request again.
Too many wrong codes. Locked for N minute(s). / Too many wrong codes. Try again in N minute(s) or request a new code later. 5 wrong codes in a row; the check is locked for 15 minutes. Wait the time shown, then enter the code from the newest mail.

Tips and FAQ

  • Q: The code never arrives. A: Check spam, confirm the e-mail address is right, then use Resend OTP. If it still fails, contact SunTatva support.
  • Q: I verified but the login page still says not verified. A: Log in again; the verification on the login route must finish with the "Email verified successfully" message.
  • Q: Does a staff member need to verify? A: No. Users created inside SunPMS are marked verified.