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SunPMS Help Center
Step-by-step guides for every screen, field and message of SunPMS, with narrated videos. Search, or browse by topic.
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System overview
4 guides. SunTatva is a hospitality software platform for hotels, restaurants, bars and car parks.
Open chapter →Getting started
16 guides. Signing up creates your SunAuth account, which opens every SunTatva app.
Open chapter →Property configuration
12 guides. Property Setup is the home page for every master and setting in SunPMS.
Open chapter →Configuration: rates, users and roles
17 guides. The Configuration group holds the masters that every reservation, folio and report uses, plus the…
Open chapter →Settings
26 guides. Settings control how the PMS behaves for one property: renting rules, features, night audit…
Open chapter →Extra masters
11 guides. Extra Income Category is the list of headings (categories) under which the hotel records income…
Open chapter →Views and navigation
14 guides. After you sign in, every SunPMS screen has the same frame: a header across the top, a side menu on…
Open chapter →Reservations and folio
39 guides. A folio is the single record of one guest stay in one room: the guest, dates, room, rate, extra…
Open chapter →Reception and search
4 guides. Finds reservations by status, name, reservation ID, room, dates and channel, and lets you open…
Open chapter →Guest services and guest portal
8 guides. Guest Services lets your guests handle their stay from their own phone, and gives your front desk…
Open chapter →Housekeeping
5 guides. Housekeeping in SunPMS covers the room status (dirty, clean, ready), assigning rooms to…
Open chapter →Billing and night audit
11 guides. Night Audit closes the current business day (the PMS date) and opens the next one.
Open chapter →Pricing and availability
5 guides. The Rate Manager is the calendar of room prices, built as a "Revenue Studio" screen.
Open chapter →Guests
4 guides. The guest database holds every guest profile. Search it, add or edit a profile, mark a guest as…
Open chapter →Sales and channels
11 guides. Sales & Channels is the name the screens use for what the database and some old documents call a…
Open chapter →Utility
7 guides. Undo takes finished (checked-out) folios out of the live records.
Open chapter →Sync and channel manager
9 guides. SunPMS does not sell your rooms on Booking.com, Expedia or your website by itself.
Open chapter →Reports
14 guides. SunPMS has about 75 reports grouped in categories: Room, Guest, Daily, Monthly, Yearly, Ledger…
Open chapter →Integrations
11 guides. SunPMS is one of several applications on the SunTatva platform.
Open chapter →Communication
11 guides. SunPMS has a small built-in messenger so staff can talk to each other without leaving the screen…
Open chapter →Housekeeping mobile
10 guides. Housekeeping Mobile is a phone-friendly part of SunPMS for room attendants.
Open chapter →Messages and errors
33 guides. Messages you may see in SunPMS: catalogue - how to use it - what each message means and how to fix…
Open chapter →Troubleshooting
21 guides. Almost every SunPMS problem has one of five causes: a wrong PMS date, a missing licence, a missing…
Open chapter →See SunPMS with your own hotel in mind
Request a walkthrough and we will show the screens your team will use every day.