Help Center

Communication

11 guides in this chapter of the SunPMS Help Center.

Communication: notifications, team chat and cross-app chat
SunPMS has a small built-in messenger so staff can talk to each other without leaving the screen they are working on.
Notifications bell
The bell in the header is the ONE place that collects everything that wants your attention, so you do not have to look for it: what guests are…
Team chat: open the chat window and start a direct chat
The chat window is a large panel (up to about 1120 pixels wide) that opens under the header at the right, with the conversation list on the left and…
Team chat: group chats
A group is a named chat you start yourself for three or more people, for example everybody working a wedding, a big arrival or a maintenance job.
Team chat: channels
A channel is a standing room for a whole team, such as the front desk, housekeeping or the night shift.
Team chat: messages, reply, edit, delete and attachments
This page explains everything you can do with a single message once a chat is open: write it, answer a particular message, correct it, remove it and…
Team chat: search, mute, status, typing and read receipts
Five small features that keep chat useful on a busy desk: finding an old message, silencing a noisy chat, telling colleagues you are busy, seeing…
Chat settings, privileges and message retention
An administrator decides who may chat, who manages channels, how long messages are kept and how big a file can be.
Licences for chat
Two licence modules control chat. Team Chat (code COMMUNICATION) switches on the chat window inside your property.
Linked apps and cross-app chat
When your hotel is linked to a SunParking car park or a SunPOS restaurant, the front desk can chat with the valet desk or the restaurant cashier…
Linked apps (cross-app chat administration)
This screen is for the chat administrator. It lets you switch chat with linked apps on or off for the whole property, see whether each linked…

See SunPMS with your own hotel in mind

Request a walkthrough and we will show the screens your team will use every day.

Request a demo Sign in