Help Center

Guest services and guest portal

8 guides in this chapter of the SunPMS Help Center.

Guest Services Overview
Guest Services lets your guests handle their stay from their own phone, and gives your front desk one place to answer them.
Guest Hub
The front desk's control room for guest communication. It shows live counts, an inbox of every in-house guest and arriving guest, the chat with the…
Arrival List
Lists the guests arriving on a chosen date and lets you send them the personal online check-in link by e-mail and text message.
Pending Approvals
Lists the online check-ins that guests have submitted and that wait for you. You compare what the guest typed with the reservation, look at the ID…
Guest Conversations
A list of every guest who has a portal link for a current or upcoming stay. From here you open a chat, review a submission, resend or copy a link, or…
Guest Requests
Shows what guests ask for during their stay from their portal page: housekeeping tasks, amenities and chargeable items, room-service orders and…
Guest Portal Setting
Switch the guest portal on or off, choose which housekeeping tasks and chargeable items guests may request during their stay, and link the SunPOS…
Guest Portal (the guest's page)
This is what your guest sees on their phone. Staff need to know it to help guests who call the desk. The page works in a browser;

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