Create property wizard
On this page
When an owner has no group in an app, the landing portal shows a three-step Create Property form (the app's pill carries the label Not subscribed; from the SunPMS view you reach the form with Create property in the Not subscribed yet block, or by clicking the app's pill). It creates your group and its first property, together with the group's own database. You do this once per business per app.
Watch: Create a group and property
Before you start
- You are logged in as the owner.
- Choose the app pill at the top (SunPMS for a hotel). On this form only the radio button for the app you selected is enabled.
- Decide the Country and Timezone carefully. Choosing the country sets the calling code and a matching timezone; once the property is created the timezone cannot be changed.
- Have the property name, e-mail, phone, full address and the owner's name and mobile number ready.
Screen layout
Step 1: Property details
| Field / button | What it means | Rules |
|---|---|---|
| Select App radio buttons | Sun PMS (Property Management), Sun POS (Point of Sale), Sun Hardware (ID Scan & Signature), Sun Parking (Hotel, restaurant or standalone car park) and Sun Spa (Spa, wellness or salon). | Only the app selected in the strip is enabled. |
| Country | The country of the property. First field on purpose: it fills the calling code box and preselects the matching Timezone. Preselected from your computer. | Required ("Please select Country."). |
| Property Name | Name of the hotel. Also becomes the group name. | Required. |
| Property Email | Hotel e-mail. Also the group e-mail. | Required, valid e-mail. |
| Dialling code box | Country code. | Read only, set by Country. The phone number is saved with this code, for example "+91 9876500000". |
| Property Phone Number | Hotel phone. | Required. Digits only. |
| Timezone | The hotel's timezone, listed as Region/City-(UTC offset). Set from Country (for a country with several timezones the one closest to your computer's is chosen); you may change it. |
Required. Red note: "Once you select your time zone, it cannot be changed. Please ensure the selected time zone is correct before confirming your choice." |
| Next | Goes to step 2. | Validates the fields above. |
Step 2: Property location
| Field / button | What it means | Rules |
|---|---|---|
| Address | Street address. | Required. |
| City | City. | Required. Letters only. |
| State | State or province. | Letters only. The screen does not mark it required but the wizard refuses an empty State ("Please enter State."). |
| Zipcode | Postal code. | Required. |
| Back / Next | Previous / next step. |
Step 3: Owner info
| Field / button | What it means | Rules |
|---|---|---|
| Owner Name | Owner's name. | Required. |
| Owner Mobile Number | Owner's mobile. | Required. Digits only. |
| Confirmation checkbox | "I confirm that the above information is accurate and that the Property complies with all necessary legal requirements." | Must be ticked. |
| Security check | A picture with a small sum (for example 5x8=?). Type the answer in Type the answer. The round arrow (Get a new picture) loads a new picture. | Required. Each picture works once, so after a wrong answer or a failed save use the new picture that is loaded. A picture expires after 3 minutes ("The check expired."). |
| Back | Previous step. | |
| Create Property | Creates the group, database and property. | Disabled until the checkbox is ticked. |
How to create the first property
- On the landing portal select the app pill, for example SunPMS. The Create Property form shows.
- Step 1: choose the Country first (it sets the calling code and timezone), then fill Property Name, Property Email, Property Phone Number and check the Timezone. Click Next.
- Step 2: fill Address, City, State, Zipcode. Click Next.
- Step 3: fill Owner Name and Owner Mobile Number, tick the confirmation, solve the Security check and click Create Property.
- Wait. Creating the database can take a minute or two; do not close the page. Result: "New Property created successfully." (click Ok). The group card and the property card appear on the landing portal.
The pictures of this page show Sun Spa (no group yet in the demo). They were taken with the create answer simulated, so nothing was created.
Continue with Open the property in SunPMS.
What happens behind the scenes
- A group is created with the property's name and e-mail and you become its owner.
- A new PostgreSQL database for the group is created and set up for the chosen app. The first property (id 1) is created inside it with the timezone you chose.
- Your property is registered in the central directory with its region, name and address, used by the portal cards.
- If the database cannot be created the group is removed again and an error is shown, so you can retry.
- Each app needs its own group: creating a Sun POS group is a separate run of this wizard with Sun POS selected.
Messages you may see
| Message (exact text) | Why it appears | What to do |
|---|---|---|
| Please select Country. | No country chosen in step 1. | Choose it. |
| Please enter Property Name. | Name empty. | Fill it. |
| Please enter Property Email. / Please enter valid Property Email. | E-mail empty or wrong. | Correct it. |
| Please enter Property Phone No. | Phone empty. | Fill it. |
| Please Select Property Region. | No timezone chosen. | Select one. |
| Please enter Address. / City. / State. / Zipcode. | A location field is empty. | Fill it. |
| Please enter Owner Name. / Please enter Owner Mobile No. | Owner field empty. | Fill it. |
| New Property created successfully. | Success. | Open the property. |
| Group property user is not valid. | The user cannot create a group for the app (for example the name is already used). | Change the name; contact support if it persists. |
| Database creation failed. Error:... | The database service failed. | Retry; send the message to support. |
| DB API URL/Key not found. | Server setup problem. | Contact SunTatva support. |
| Verify your e-mail address with the OTP first, then create your group. | Your e-mail is not verified yet. | Verify it (Verify e-mail OTP), sign in again and retry. |
| Daily limit of N group database(s) reached. Try again tomorrow or contact support. | One owner may create only a few group databases per day (the default is 5). | Try again tomorrow or contact support. |
| A creation is already in progress for your account. Wait for it to finish. | A second creation was started while the first is running. | Wait for the first one. |
| Licence needed (dialog) | You already have a group in this app, or the group already has a property; the free trial covers only the first one. | Click Request a licence (Free trial and data removal). |
| Please solve the security check. / The captcha answer is not correct. Please try the new one. | Security check empty, wrong or expired. | Answer the new picture. |
| Too many requests. Please wait a little and try again. | Too many creations from your network (limit per hour). | Wait and retry. |
| No Property Access | You are not the owner. | Ask the owner. |
Tips and FAQ
- Q: I picked the wrong timezone. A: It cannot be changed. If you have not entered data, create a new property with the right one.
- Q: Why is the timezone already filled? A: Choosing the country selects its timezone; check it before Create Property, it cannot be changed afterwards.
- Q: Does the group name equal the property name? A: Yes for this wizard. The group name is copied from the property name.
- Q: Can I add a second hotel? A: Yes, see Create additional property.
- Q: The creation looks stuck. A: Wait up to three minutes, then refresh the portal. If the card does not appear, contact support.