Landing portal
On this page
The landing portal is the home screen after login. Here you choose which app, which group and which property to open, and you manage groups, licences and the IP whitelist.
The portal is light by default and has a dark mode (see Moon / sun button below):
Before you start
- You are logged in and have accepted the terms.
- To see a property you need a group in the chosen app. An owner who has no group in an app opens that app's Create Property form instead (Create property wizard).
- Users who are not the group owner and can reach exactly one app, one group and one property never see this page: the portal opens that property at once ("Opening your property...") and SunPMS hides Change property for them (Switch property or group).
Screen layout
Top bar
| Item | What it means |
|---|---|
| Logo | The SunTatva logo (left). A thin orange line runs along the very top edge of the page. |
| Group name | The name of the selected group, next to the logo. |
| Moon / sun button | Switches the portal between light and dark (tooltip "Switch to dark mode" / "Switch to light mode"). The choice is remembered and shared with SunPMS, which opens in the same mode (see Dark mode). |
| User button (person icon, your username, arrow) | Opens the user menu. |
User menu:
| Item | What it means |
|---|---|
| User ID and copy button | Your numeric SunAuth user id. Click the copy icon (tooltip "copy") to copy it; a "Copied" note appears. Support may ask for it. |
| User Email and copy button | The e-mail on your account, with the same copy button. |
| Sign Out | Signs out after a confirmation (Log out). |
The portal has no language switch in this version.
Apps strip
A row of pills named Apps, one per application: SunPMS (Property Management System), Sun POS (Restaurant & Bar Point of Sale; may be hidden in some installations), Sun Hardware (ID scanning & signature capture), Sun Parking (Parking, valet, slots and parking amenities) and Sun Spa (Spa, Wellness & Salon). Each app has its own accent colour: SunPMS emerald green, Sun POS orange, Sun Hardware blue, Sun Parking teal and Sun Spa plum. The selected pill is filled with its colour and shows a tick; the selection accents of the rest of the page (selected group, property hover) take the same colour. Click a pill to switch app. The portal remembers your last choice. Hover a pill to read its name; tooltips are mouse-only, so on a touch screen the pills simply scroll sideways when they do not fit.
The owner of the group sees every app. An app in which the owner has no group yet is marked Not subscribed on its pill. Other users see only the apps they have access to.
Groups
A list titled Groups with a card for each group of the selected app: logo, name and e-mail. Click a card to select the group. When you select a group the portal fetches a pass for that group's database. If you have only one group it is selected automatically. Groups are hidden when SunTatva staff open the portal from SunAdmin.
Owners also see a three-dot button on each group card:
| Menu item | What it opens |
|---|---|
| Create New Property | Create an additional property in this group. |
| Create IP WhiteList | IP whitelist. |
Properties
A grid titled Properties with one card per property of the selected group. While loading, grey placeholder cards show. If the list cannot be read the grid shows "We could not load your properties. Please check your connection and try again." with Retry / Reload.
The owner also sees a dashed card Add property ("to
| Part of the card | What it means |
|---|---|
| Background picture and logo | The property image and logo, or defaults. A faded picture means the property is not configured yet. |
| Property name | The property name. |
| Web address (when set) | Opens the hotel website in a new tab. |
| Reg. dtl | A label under the name (registration detail). It is not a button. |
| Address lines | Address, city and state, country and zip. |
| Licences button | Opens the licences window (Licence request). |
| Add-on icons next to Licences | One round icon for each licensed add-on (the first five), for example Team Chat, CRS / OTA Channel Manager, Door Lock. Hover to read the name and the kind of licence, for example "Door Lock · Complimentary" or "CRS / OTA Channel Manager · Complimentary". A +11 chip lists the rest on hover; any icon opens the licences window. A property without add-ons shows "No add-ons". |
Click the card (not the buttons) to open the property in its app (Open in SunPMS). Cards of SunPOS, SunHardware and SunParking behave the same way and open that app.
Trial and licence banner
Above the Properties list, a coloured banner shows the free-trial state of the selected app and group (see Free trial and data removal):
| Banner title | Meaning |
|---|---|
| Free trial - N days left (or Your trial ends today) | The group is on the free 30-day trial. The colour changes at 7 days and again at 3 days. |
| Expired - data will be removed on |
The trial ended. Buy a licence before that date or the data is backed up and removed. |
| Data removed | The data was backed up and removed. Contact SunTatva support after buying a licence to restore it. |
The banner also shows a sentence from the server (for example "Free trial: 12 day(s) left. Buy a licence to keep your data."). The owner sees Buy licence (how to); other users only read the banner. After a request is sent the banner shows "Licence request (ticket N) sent - status: Pending." No banner is shown for a group that has a paid licence.
Not subscribed yet (owner only)
Under the property grid the owner sees a block Not subscribed yet with one box per app in which no group exists, for example Sun Spa ("Spa, Wellness & Salon") with Create property. Click it to open the first-property form of that app (Create property wizard). Staff users never see this block.
Footer
The footer shows "SunTatva Apps · ©
Other states
- No Property Access (padlock picture): you have no group in this app and you are not the owner. "You don't have permission to create or manage properties for this group. Please contact your Group Admin."
- Create Property form: shown to an owner who has no group in the selected app (for example after clicking a Not subscribed pill or Create property).
How to open a property
- Choose the app pill (for example SunPMS).
- Choose the group card, if you have more than one.
- Click the property card. Result: SunPMS opens on that property (Open in SunPMS).
How to copy your user id
- Click your username at the top right.
- Click the copy icon next to User ID (or User Email). Result: a "Copied" note appears and the value is on your clipboard.
What happens behind the scenes
- Selecting an app and group stores them in the browser, so the next visit starts where you left off.
- Property lists are read with the group's pass; a property list that comes from a different app's pass is discarded.
- If every group of the user is inactive the portal shows "No group is currently activated. Please contact customer care for assistance." and signs you out.
- A new owner who has just created the first property is taken straight into setup.
Messages you may see
| Message (exact text) | Why it appears | What to do |
|---|---|---|
| No group is currently activated. Please contact customer care for assistance. | All your groups are inactive. | Contact SunTatva. |
| Copied | You used a copy button. | None. |
| Could not open this property. Please try again. | The portal could not get the pass for the app. | Click the property again. |
| Licences could not be loaded. | Licence service did not answer. | Try again later. |
Tips and FAQ
- Q: I do not see Sun POS. A: It can be hidden in some installations. Ask SunTatva if you expected it.
- Q: Why is my property picture dim? A: The property has not been configured yet; open it and complete property configuration.
- Q: I cannot see Create New Property. A: Only the owner has the three-dot menu.