One login can give access to several properties (hotels) and several groups (a group is one customer account with its own database). To work in another hotel or group you go back to the landing portal and choose again. You do not need to log in again.
Before you start
You have access to more than one property or group. Access for each property is given by the owner on the Users screen (Users).
Save your work; the switch discards unsaved screens.
If you work with shifts, end your shift first if you are finishing for the day (Shift End Details). An open shift simply stays open.
Where the switch is
Place
What it looks like
Header
A button with the apps icon at the right end of the header (tooltip Change property). Hidden on phones.
(single property)
Users who can reach only one property (not a main user, one app, one group, one property) skip the landing portal and do not see Change property in the header, the account menu or the status bar.
Account menu
Click your name (top right), then Change property. Always available, including on phones.
Both do the same thing. The property name in the header is only a label; there is no switch inside SunPMS itself, you go through the landing portal.
How to switch
In SunPMS click Change property (the apps icon) in the header, or open the account menu and click Change property.
The landing portal opens. Choose the app pill if there is more than one app.
Choose the group (the group card fetches a new pass for that group's database).
Click the property card of the hotel you want. A property that is not yet configured cannot be opened (Create property wizard).
Result: SunPMS opens on the new property, at the Shift screen if your new property uses shifts, otherwise at the last page you used there or the Dashboard.
What happens behind the scenes
Change property clears SunPMS's data stored in the browser (settings, privileges, the selected property) and sends you to the portal, so nothing from the old property reaches the new one.
Your privileges, settings and layout are loaded again for the new property, because each property has its own role and settings.
Changing group switches to a different database; changing property inside a group only changes the property number.
Unsaved work on the old screen is lost. If your shift is open it stays open.
Messages you may see
Message (exact text)
Why it appears
What to do
Could not open this property. Please try again.
The pass for the group's database could not be fetched.
Click the card again; if it repeats, log out and log in.
Tips and FAQ
Q: Do I log in again? A: Usually not; the portal session remains until you sign out.
Q: I only see one group. A: Groups are listed per app; select another app pill. If a group is missing, ask the owner to add you to it.
Q: Why does the new property ask me to start a shift? A: Shift Operation is on for that property (Shift Start and End).
Q: My menu looks different in the other hotel. A: Menu items depend on your role and the licence of each property.
