How do I buy a licence when my free trial is ending or a second group or property is refused?
Short answer
The owner clicks Buy licence on the landing-portal banner (or Request a licence in the Licence needed dialog), optionally writes a message and clicks Send request. SunTatva contacts the owner and activates the licence.
Steps
- Sign in as the owner and open the landing portal. Select the app and the group.
- Read the banner: Free trial - N days left, Expired - data will be removed on
or Data removed. - Click Buy licence. For a refused second group or second property click Request a licence in the Licence needed dialog.
- Type an optional Message to our team (optional) (plan or suite wanted). The banner request is a general request for a paid licence; to ask for a specific suite with its quoted price, open Licences on the property card and use Request this suite (steps).
- Click Send request.
Check the result
Request sent (ticket N). Our team will contact you. The banner shows "Licence request (ticket N) sent - status: Pending." Once SunTatva activates the licence the banner disappears.
Common problems
- Only the property owner can buy licences. Ask the owner.
- Data removed: buy a licence, then contact SunTatva support to restore the group.
- Prices show Price on request: SunTatva sets prices per country; the team answers your request. Where a price exists, the Licences window shows it with its tax line ("+ GST 18%" or "incl. VAT") and the suites with Save N%.