Free trial and data removal
On this page
Every owner can try SunTatva free for 30 days. The first group the owner creates in SunPMS, SunPOS or SunParking is a free 30-day trial. Before the trial ends the portal and e-mail remind the owner to buy a licence. If no licence is bought, the group's data is backed up and then removed, and SunTatva support can restore it after a licence is bought.
Before you start
- You are the owner (the person who signed up). Only the owner can send the licence request; other users can read the banner.
- A licence is bought offline: you send a request, SunTatva contacts you and activates it. There is no online payment on this screen.
How the trial works
| Rule | What happens |
|---|---|
| First group of an app | Free trial for 30 days from the day the group is created, one trial per app (SunPMS, SunPOS, SunParking). |
| Second group in the same app | Not allowed until you have bought a licence for that app. The Licence needed dialog opens with the reason and a Request a licence button; no database is created. |
| Second property in a group | The free trial covers one property per group. Create New Property on a group that already has a property is refused until you have bought a licence for that app: the Licence needed dialog opens with "Your free trial covers one property. Buy a licence for |
| SunHardware | Free while you hold a paid licence or a running trial in another app (SunPMS, SunPOS or SunParking); this also lets you add further SunHardware properties. Otherwise it needs its own bought licence (for the first group and for a second property). |
| Existing customers | Groups that existed before this change are not put on a trial and are never removed. |
Banner on the landing portal
Select the app and the group; the banner above Properties shows:
- Free trial - N days left or Your trial ends today.
- Expired - data will be removed on
: the trial ended; the date is 2 days after the end. - Data removed: the data was backed up and removed.
The owner sees Buy licence. The banner disappears once a paid licence is active. More in Landing portal.
Reminder e-mails
SunTatva e-mails the owner 7, 3 and 1 days before the trial ends, on the day it ends ("buy now, your data is removed in 2 days") and the day after. After the removal one more e-mail says the data is backed up and that you should buy a licence and contact SunTatva support to restore it.
What happens at the end
- Trial day 30 passes: the banner turns to Expired - data will be removed on
. - Two days after expiry the group database is backed up to SunTatva's private cloud storage, the backup is checked, and only then is the data removed. If the backup cannot be verified nothing is removed.
- The banner shows Data removed. The group cannot be opened.
- After you buy a licence, contact SunTatva support. They restore the group (database and users) from the backup; SunTatva restores only when the owner holds an active paid licence for that app.
How to buy a licence from the banner
- Click Buy licence on the banner (or Request a licence in the Licence needed dialog).
- Optionally type a Message to our team (optional), for example the plan or suite you want. (To request a named suite with its quoted price, use Licences on the property card; see Licence request.)
- Click Send request. Result: "Request sent (ticket N). Our team will contact you." The banner shows "Licence request (ticket N) sent - status: Pending." Plans, bundles and prices: Licence request.
Messages you may see
| Message (exact text) | Why it appears | What to do |
|---|---|---|
| Free trial - N days left / Your trial ends today | Trial running. | Buy a licence in time. |
| Expired - data will be removed on |
Trial over, grace period running. | Buy a licence before the date. |
| Data removed | Backed up and removed. | Buy a licence, then contact SunTatva support to restore. |
| Licence needed | A second group, or a second property in a group, was refused. | Request a licence. |
| Request sent (ticket N). Our team will contact you. | Request created. | Wait for contact. |
| Only the property owner can buy licences. | You are not the owner. | Ask the owner. |
| The request could not be sent. | Server problem. | Retry. |
Tips and FAQ
- Q: Can the trial be extended? A: Only SunTatva can extend it; contact support.
- Q: Do I lose my data right when the trial ends? A: No. Removal happens 2 days after the end, after a verified backup.
- Q: Is the backed-up data safe? A: It is kept in SunTatva's private, encrypted cloud storage.