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Password expired

Getting started · Updated

On this page
  1. Before you start
  2. Screen layout
  3. How to set a new password after expiry
  4. What happens behind the scenes
  5. Messages you may see
  6. Tips and FAQ

For security every SunTatva password is valid for three months. When it ends, the next login is refused with "Your password is expired." and the portal opens the password-change card so you can choose a new one.

Before you start

  • You know your current password, because the expiry message appears only after the system has accepted the username and password.
  • The new password must follow the password rules.

Screen layout

The Credential Reset card ("Create a new password") has the same fields as in Forgot and reset password:

Field / button What it means Rules
New password The new password. Info icon lists the rules. 8 to 18 characters, one UPPERCASE, one lowercase, one number, one special character (same list as on sign-up, for example ! @ # $ % ^ & * _ -.).
Confirm new password Retype it. Must match.
Update Password Saves it.
← Back to sign in Cancels and returns.

How to set a new password after expiry

  1. Log in normally (username on step 1, password on step 2).
  2. The message "Your password is expired." appears. Click Ok.
  3. On Create a new password type the New password and Confirm new password.
  4. Click Update Password. Result: "Password reset successfully." The login page returns; log in with the new password.

What happens behind the scenes

  • The new password is valid for another three months from today.
  • A temporary password that an administrator created with Reset in Users (it is e-mailed to you) counts as expired on purpose: your first sign-in with it shows "Your password is expired" and you must choose your own password here.
  • Unlike the forgot-password route, no e-mail code is requested on this screen.
  • The expiry check happens after the username and password are verified, so a wrong password still shows "Invalid Username or password".

Messages you may see

Message (exact text) Why it appears What to do
Your password is expired. Password older than three months. Set a new one on the card that opens.
Please enter New Password. Box empty. Fill it.
Please enter confirm new password. Box empty. Fill it.
New password and confirm password does not match. They differ. Retype.
Password does not match the regular expression. Rule failed. Follow the rules.
Password reset successfully. Done. Log in.

Tips and FAQ

  • Q: Can I reuse my old password? A: The screens do not block it, but choose a new one for security.
  • Q: Can the three-month period be changed? A: Not from the screens; it is a platform setting handled by SunTatva support.
  • Q: I forgot the old password and it has expired. A: Use Forgot password?; the e-mail code route works for expired passwords too.