FAQ
Integrations: frequently asked questions
35 answers from the SunPMS manual.
Why is a list of properties empty when linking?
The other property does not exist for this owner. Create it on the landing page.
Read more: Integrations Overview
Which integrations need a licence?
SunPOS, SunHardware, SunParking, WhatsApp, Guest Portal; see the table.
Read more: Integrations Overview
Who sees the Integrations menu?
Users whose role allows property settings.
Read more: Integrations Overview
The restaurant bill is missing from the folio.
Check the licence, the PMS Integration link in SunPOS, that the charge head is a POS Charge, and that the guest is in-house on that room.
Read more: SunPOS Restaurant Room Charges
Why does the folio show no tax on it?
The restaurant bill already includes tax; posting it again would tax twice.
Read more: SunPOS Restaurant Room Charges
Can a guest who already checked out be charged?
No, only in-house guests are found.
Read more: SunPOS Restaurant Room Charges
Which business date does the charge get?
The hotel's current PMS date, even if posted after midnight by the restaurant clock.
Read more: SunPOS Restaurant Room Charges
Is the ID sent to a cloud OCR?
No. It is read on the device.
Read more: SunHardware: ID Scan and Signature on Phone or Tablet
The reading is wrong.
Always compare with the card. Use Clear AI-filled fields and type manually if needed.
Read more: SunHardware: ID Scan and Signature on Phone or Tablet
Scan buttons are missing in check-in.
The hotel is not linked, or HARDWARE_INTEGRATION is not active.
Read more: SunHardware: ID Scan and Signature on Phone or Tablet
Difference to Scanner Integration / Signature Pad Integration?
Those connect wired desk devices (see Scanner, Signature pad); SunHardware uses phones and tablets.
Read more: SunHardware: ID Scan and Signature on Phone or Tablet
The Parking tab is missing.
Licence not active, no car park linked, or the reservation is not saved yet.
Read more: SunParking: Guest Parking and Valet
Where do parking charges appear?
On the folio under the charge head chosen in SunParking.
Read more: SunParking: Guest Parking and Valet
Can I extend parking?
Do it in SunParking (guest ticket and console).
Read more: SunParking: Guest Parking and Valet
Where do I add a card machine?
Property Setup > Integrations > Payment Gateway Integration.
Read more: Payment Gateway (SunPG) and Card Payments
Does SunPMS keep the card number?
No, only the token and last four digits.
Read more: Payment Gateway (SunPG) and Card Payments
A payment says declined.
The processor declined it. Ask the guest for another card; check the gateway status with support if every card fails.
Read more: Payment Gateway (SunPG) and Card Payments
Is the same gateway used by SunPOS?
Yes, SunPOS card payments use SunPG too, with its own merchant identity.
Read more: Payment Gateway (SunPG) and Card Payments
Why does Test Card not work?
The button is disabled in this version.
Read more: Credit Card Reservation Authorization (integration view)
Should I release before or after check-out?
The list shows guests who have already checked out on the chosen date. Before check-out, delete or convert the hold on the folio.
Read more: Credit Card Release Authorization (integration view)
The hold is still on the guest's card.
Processors can take days to show a release; check the status with the guest's bank if more than five working days.
Read more: Credit Card Release Authorization (integration view)
I cannot see FAS Interface.
FAS Name is N/A, or you lack access. Set it in FAS Settings.
Read more: FAS Integration and FAS Settings
Can I post the same day twice?
Posting again resends the figures; confirm with the accountant whether M3 replaces or adds.
Read more: FAS Integration and FAS Settings
What is the disabled Account Settings tab?
Reserved for future use (Location ID, Daily/Monthly posting).
Read more: FAS Integration and FAS Settings
Why is Statistics missing?
Tick Post Statistical Data To FAS in FAS Settings.
Read more: FAS Integration and FAS Settings
Which category is rent?
Journal item > Rent.
Read more: M3 Account Integration
Can two PMS accounts share one code?
The screen does not forbid it; ask your accountant.
Read more: M3 Account Integration
The PMS Account list is empty for Other Charges.
No charge category is flagged to post to FAS.
Read more: M3 Account Integration
The Sync screen has no interface to choose.
Create one in WebHook settings first.
Read more: Device and Messaging Settings: where to configure
The WhatsApp item is missing.
The WHATSAPP licence is not active.
Read more: Device and Messaging Settings: where to configure
Who can change these?
The owner, or users whose role has the privilege for that setting in Roles and Privileges.
Read more: Device and Messaging Settings: where to configure
I did not get a notification for a parking charge.
Check Parking Setting > Parking notifications is not Nobody, you can open folios, and the P icon is visible (it needs the licence and a linked car park). The charge is on the folio even when notifications are off.
Read more: SunParking: Parking Notifications, Vehicle Linking and Walk-in Guests
A car is on the guest's list but not marked SunParking.
It was typed by the desk or came from online check-in; only cars connected by SunParking carry the chip.
Read more: SunParking: Parking Notifications, Vehicle Linking and Walk-in Guests
Can the PMS change a car's number in SunParking?
No. SunParking owns the number; a number edited in the PMS only flags the link for review.
Read more: SunParking: Parking Notifications, Vehicle Linking and Walk-in Guests
The bell shows nothing for a linked hotel.
Click the icon to refresh; notifications older than 7 days are not listed.
Read more: SunParking: Parking Notifications, Vehicle Linking and Walk-in Guests
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