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Signature Pad Integration

Settings · Updated

On this page
  1. Before you start
  2. How to let the guest sign the registration card
  3. What happens behind the scenes
  4. Tips and FAQ

Before you start

How to let the guest sign the registration card

  1. Install the SunHW Integration Utility on the front-desk computer and add it as a Windows station in SunHardware > Devices; the signature pad attached to it is set there too (the station decides which amount its pad shows).
  2. In the PMS open Property Setup > Hardware Setting and link this hotel to the SunHardware property (see Hardware Setting).
  3. In check-in or group check-in use Sign: the registration card and agreements are signed on the station's signature pad, or on a paired tablet. A signature also satisfies Sign Mandatory at check-in in Guest Mandatory Data.

What happens behind the scenes

  • The PMS does not store scanner, signature pad or door lock devices any more. Device Configuration lists only card payment devices.
  • Check-in, group check-in and Add Document offer the SunHardware actions (Scan ID, Sign, Make key card) once the link in Hardware Setting is connected; they use the stations, phones and tablets of the linked SunHardware property.

Tips and FAQ

  • Q: Where did my old scanner / signature pad / door lock entries go? A: The PMS no longer shows them. In SunHardware > Door locks use Import from SunPMS to bring the door lock setup across; stations and their attached devices are added in SunHardware > Devices.
  • Q: The Scan ID, Sign or Make key button is missing in check-in. A: Hardware Setting is not connected, or the licence is missing. See Hardware Setting.