Troubleshooting Room Status Confusion

Troubleshooting · Updated 2026-10-25

Symptom: a room is not offered in a new reservation or check-in

Likely causes, ranked:

1. It is occupied by an in-house guest, or reserved for the same dates by another folio.
2. Vacant Dirty rooms are not offered.Display V/Dirty room in checkin & reservation is off and the room is V/Dirty (Rental Setting). Clean the room or turn the option on.
3. Blocked or DNR (Room maintenance).
4. The room type is not bound to the rate type or occupancy (Room type binding and occupancy).
5. The room is inactive (Room). Also see Room Status as Available Room (V/Dirty, V/Clean) in Rental Setting.

Symptom: "Room is not vacant."

A reservation cannot be checked in because the room is Occupied. Check the guest who is in it, check them out, or move the new guest (Room change).

Symptom: a room is missing from the Housekeeping status list

Rooms under maintenance or reserved-ready are not listed; use Room maintenance. Also the Housekeeping list only shows statuses selected in preferences.

Symptom: "Invalid New StatusID."

The move from the current status to the chosen one is not allowed (for example making an occupied room vacant). Fix: check the guest out first, or choose an allowed status (Change housekeeping status).

Symptom: status after check-out is wrong

Room Status After CheckOut and Room Status After Maintenance in Rental Setting decide it (default V/Dirty). Change it there.

Symptom: statuses look different after the night audit

At each audit every active room gets a status for the new day: Vacant Dirty and Vacant Clean keep theirs; every other room becomes Vacant Ready, except occupied rooms of guests staying, which become Occupied Dirty (or keep their previous status) (Night audit).

Symptom: custom colour or new status wanted

Not possible: palettes recolour every status and statuses cannot be added (Room status).

Symptom: housekeeping lists show odd statuses (checkout, stayover) or none by default

Symptom: housekeeper cannot use the mobile app

The House Keeper role has only "Access Housekeeping via Mobile App"; check the user's role (Roles and privileges).

When to escalate

A room stuck in a status that no allowed move can change, or a folio linked to the wrong room after a move.

Tips and FAQ

• Q: Why is a room missing? A: Rooms under maintenance or reserved-ready are not listed in housekeeping status; use Room maintenance.
• Q: Can I add a new status? A: No.
• Q: Why are rooms not shown in new reservations right after check-out? A: Room status after check-out is V/Dirty and V/Dirty display is off.