Messages - Reservations and check-in: Group Check-In screen
The simplified group screen and the simplified Search Group (Feature Setting > Folio Screen Layout) show exactly the same messages.
Every message in this area, with the exact text, the screen, the condition that triggers it and what to do. Text in angle brackets such as <room no> is filled in by the program. Search this page for a few words of the message you see.
This page is one part of the reservations and check-in messages, split by screen. The parts are: 07a-group-checkin, 07b-check-in, 07c-check-in-stay-details, 07d-check-in-payment, 07e-check-in-guest-details, 07f-check-in-guest-documents, 07g-check-in-other-charges-and-misc-info, 07h-checkout-split-folio-late-checkout, 07i-edit-group-and-group-members, 07j-blocks-booking-and-room-change, 07k-server-side-messages.
Messages on screen
| Message (exact text) | Screen | When it appears | What to do |
|---|---|---|---|
<amount> stays unallocated: the rooms owe <total> in total. |
Group Check-In - #/group-folio (Group Payment Allocation, Proportionate) | The payment is larger than what the member rooms still owe, so the surplus (or a rounding cent) cannot be shared proportionately. | Nothing is lost: the amount stays on the group payment. Allocate it later or choose Balance, Equal or Manual. |
| (text returned by the server) | Group Check-In - #/group-folio | The server rejected or failed the request and returned its own text, which is shown as-is. The wording depends on the server rule that failed. | Read the text shown; it names the rule that failed. Find the same text in the Server-side messages table of this or another module file. If it is unclear, note the screen, time and text and contact support. |
| (text returned by the server) | Group Check-In - #/group-folio | The server rejected or failed the request and returned its own text, which is shown as-is. The wording depends on the server rule that failed. | Read the text shown; it names the rule that failed. Find the same text in the Server-side messages table of this or another module file. If it is unclear, note the screen, time and text and contact support. |
Allocated Amount should not be greater then Payment Amount. |
Group Check-In - #/group-folio | A business rule blocked the action. | Allocate no more than the payment amount. |
An unprocessed Credit Card already exists. Please save it before adding new Credit Card transaction. |
Group Check-In - #/group-folio | The value you entered clashes with an existing record. | Use a different name or code, or edit the existing record instead. |
An unprocessed Credit Card transaction already exists. Please save it before adding new Credit Card transaction. |
Group Check-In - #/group-folio | The value you entered clashes with an existing record. | | x.pgTerminalDevice...` |
Are you sure you want to cancel selected member(s)? |
Group Check-In - #/group-folio | A Yes/No confirmation box before the action runs. | Click Yes to continue or No to cancel; nothing changes until you confirm. |
Are you sure you want to change Primary Document? |
Group Check-In - #/group-folio | A Yes/No confirmation box before the action runs. | | objDocument.guestDocumentID == 0) AND if ( (showConfirmMessage(` |
Are you sure you want to delete this signature? |
Group Check-In - #/group-folio | A Yes/No confirmation box before the action runs. | Click Yes to continue or No to cancel; nothing changes until you confirm. |
Are you sure you want to delete? |
Group Check-In - #/group-folio | A Yes/No confirmation box before the action runs. | Click Yes to continue or No to cancel; nothing changes until you confirm. |
Are you sure you want to permanentaly delete the selected record? (source text has a typo: permanentaly) |
Group Check-In - #/group-folio | A Yes/No confirmation box before the action runs. | Click Yes to continue or No to cancel; nothing changes until you confirm. |
Are you sure you want to remove? |
Group Check-In - #/group-folio | A Yes/No confirmation box before the action runs. | Click Yes to continue or No to cancel; nothing changes until you confirm. |
Back date reservation can not be converted to Check-In. |
Group Check-In - #/group-folio | A business rule blocked the action. | Change the value or the data so that it satisfies the rule stated in the message. |
Can not perform checkout operation.<br>Reason: Invalid Check-Out Date. |
Group Check-In - #/group-folio | A business rule blocked the action. | Change the value or the data so that it satisfies the rule stated in the message. |
Cannot upload same document again. |
Group Check-In - #/group-folio | A business rule blocked the action. | Upload a different document, or open the one already uploaded. |
Check-Out must be greater then Check-In. |
Group Check-In - #/group-folio | A validation or business rule failed. | Set the check-out date after the check-in date. |
Do not allow payment before night audit. |
Group Check-In - #/group-folio | A business rule blocked the action. | Complete or reopen the audit period as the message says, or use a date after the last audited date. |
Do you sure want to save changes? |
Group Check-In - #/group-folio | A Yes/No confirmation box before the action runs. | Click Yes to continue or No to cancel; nothing changes until you confirm. |
Do you want to change stay information for members of group?<br>Yes- Group and member(s) information will be changed.<br>No- Only Group information will be changed. |
Group Check-In - #/group-folio | A Yes/No confirmation box before the action runs. | Click Yes to continue or No to cancel; nothing changes until you confirm. |
Do you want to replace Guest detail? |
Group Check-In - #/group-folio | A Yes/No confirmation box before the action runs. | Click Yes to continue or No to cancel; nothing changes until you confirm. |
Email send successfully. |
Group Check-In - #/group-folio | Confirmation shown after the action completed. | Correct the field or situation described in the message and repeat the action. If it still appears, contact support with the screen and exact text. |
Failed to Add Payment! |
Group Check-In - #/group-folio | A validation or business rule failed. | Correct the field or situation described in the message and repeat the action. If it still appears, contact support with the screen and exact text. |
failed. <server message> |
Group Check-In - #/group-folio | A validation or business rule failed. | Correct the field or situation described in the message and repeat the action. If it still appears, contact support with the screen and exact text. |
Filled from the phone / tablet scan. Check every field against the card before saving. |
Group Check-In - #/group-folio | Confirmation shown after the action completed. | Nothing to do. |
Generate the PG API Key before making a card payment. |
Group Check-In - #/group-folio | A validation or business rule failed. | Generate the payment gateway API key in the payment gateway settings, then try again. |
Group created successfully. |
Group Check-In - #/group-folio | Confirmation shown after the action completed. | Nothing to do. |
Group Member(s) cancelled successfully. |
Group Check-In - #/group-folio | Confirmation after the circle (cancel) of Member & Rate Info: the ticked members of the status tab on screen are cancelled; ticks on other tabs are not used. | Nothing to do. |
Group member(s) removed successfully. |
Group Check-In - #/group-folio | Confirmation after the bin (remove) of Member & Rate Info: the ticked members of the status tab on screen leave the group; ticks on other tabs are not used. | Nothing to do. |
Information saved. |
Group Check-In - #/group-folio | Confirmation shown after the action completed. | Nothing to do. |
Invalid Check-In Date. |
Group Check-In - #/group-folio | A validation or business rule failed. | Correct the field or situation described in the message and repeat the action. If it still appears, contact support with the screen and exact text. |
Invalid E-Mail ID. |
Group Check-In - #/group-folio | A validation or business rule failed. | Type a valid e-mail address and Save. |
Invalid No Of Days. |
Group Check-In - #/group-folio | A validation or business rule failed. | Correct the field or situation described in the message and repeat the action. If it still appears, contact support with the screen and exact text. |
Incorrect password. |
Group Check-In - #/group-folio | The password typed in the Verify Password box (before a group document's credit card number is shown) is not the signed-in user's own password. It is checked with SunAuth verify-own-password, so it does not count as a failed sign-in and cannot lock the user. | Type your own sign-in password again. |
Too many wrong passwords. Try again in N minute(s). |
Group Check-In - #/group-folio | 5 wrong passwords within 15 minutes in a password confirmation (this box, Confirm with Your Password, or another Verify Password box). The confirmation pauses for the minutes shown; signing in is not affected. | Wait the minutes shown, then type your own password. |
Your password could not be checked. Please try again. |
Group Check-In - #/group-folio | The sign-in service (SunAuth) did not answer the password check. | Try again in a moment; if it repeats, contact support. |
Invalid selection. |
Group Check-In - #/group-folio | A validation or business rule failed. | Correct the field or situation described in the message and repeat the action. If it still appears, contact support with the screen and exact text. |
Invalid Stay Date. |
Group Check-In - #/group-folio | A validation or business rule failed. | Correct the field or situation described in the message and repeat the action. If it still appears, contact support with the screen and exact text. |
Member(s) successfully checked-out. |
Group Check-In - #/group-folio | Confirmation shown after the action completed. | Nothing to do. |
Minimum Rental Age must be more than <minimum rental age> years. (source text has a typo: more then) |
Group Check-In - #/group-folio | A validation or business rule failed. | The rule depends on property setting MINIMUM_RENTAL_AGE; an administrator can review it under Settings. Change the value or the data so that it satisfies the rule stated in the message. |
No Payment(s) left for Posting. |
Group Check-In - #/group-folio | A validation or business rule failed. | Correct the field or situation described in the message and repeat the action. If it still appears, contact support with the screen and exact text. |
No Sales & Channels available for this category. |
Group Check-In - #/group-folio | A validation or business rule failed. | | businessSoureces.length <= 0` |
No Signature found. |
Group Check-In - #/group-folio | A validation or business rule failed. | | groupDetail?.groupNotice?.groupNoticeTranID == 0) && isShowSignature == true AND NOT (isValidSignatureDa...` |
Other Charge added successfully. |
Group Check-In - #/group-folio | Confirmation shown after the action completed. | Correct the field or situation described in the message and repeat the action. If it still appears, contact support with the screen and exact text. |
Other Charge deleted successfully. |
Group Check-In - #/group-folio | Confirmation shown after the action completed. | Correct the field or situation described in the message and repeat the action. If it still appears, contact support with the screen and exact text. |
Past date Payment not allowed. |
Group Check-In - #/group-folio | A business rule blocked the action. | Change the value or the data so that it satisfies the rule stated in the message. |
Payment added successfully. |
Group Check-In - #/group-folio | Confirmation shown after the action completed. | Correct the field or situation described in the message and repeat the action. If it still appears, contact support with the screen and exact text. |
Payment allocation done successfully. |
Group Check-In - #/group-folio | Confirmation after OK in Group Payment Allocation for a saved group payment. | Nothing to do. |
<amount> stays unallocated: the rooms owe <total> in total. |
Group Check-In - #/group-folio (Group Payment Allocation) | Warning note after you choose Proportionate when the payment is larger than the rooms owe together (every room is paid off; the rest stays with the group as Unallocated Amt). | Nothing to do, or reduce the payment. The unallocated part can be allocated later from the payment line. |
Payment correction updated! |
Group Check-In - #/group-folio | Confirmation shown after the action completed. | Nothing to do. |
Payment deleted successfully. |
Group Check-In - #/group-folio | Confirmation shown after the action completed. | Correct the field or situation described in the message and repeat the action. If it still appears, contact support with the screen and exact text. |
Please allocate Payment Amount to Member(s). |
Group Check-In - #/group-folio | A validation or business rule failed. | Allocate the payment amount to the group members, then try again. |
Please assign Room to reservation before converted it to Check-In. |
Group Check-In - #/group-folio | A validation or business rule failed. | Assign a room to the reservation, then convert it to check-in. |
Please enter Email Address |
Group Check-In - #/group-folio | A required value is empty or invalid when you click the action button. | Type the email address in the Email Address field and Save. |
Please enter group name |
Group Check-In - #/group-folio | A required value is empty or invalid when you click the action button. | | groupDetail.groupName == ''` |
Please enter Group Name. |
Group Check-In - #/group-folio | A required value is empty or invalid when you click the action button. | | groupDetail.groupName.trim == ''` |
Please enter Password. |
Group Check-In - #/group-folio | A required value is empty or invalid when you click the action button. | Type the password in the Password field and Save. |
Please enter Refund Amount. |
Group Check-In - #/group-folio | A required value is empty or invalid when you click the action button. | Type the refund amount in the Refund Amount field and Save. |
Please enter Sale Amount. |
Group Check-In - #/group-folio | A required value is empty or invalid when you click the action button. | Type the sale amount in the Sale Amount field and Save. |
Please enter Signature. |
Group Check-In - #/group-folio | A required value is empty or invalid when you click the action button. | Type the signature in the Signature field and Save. |
Please enter valid Charge Rate. |
Group Check-In - #/group-folio | A required value is empty or invalid when you click the action button. | Type a valid charge rate in the Charge Rate field and Save. |
Please note, you can only upload up to <max no document for guest, )> Documents (excluding Credit Cards) |
Group Check-In - #/group-folio | A business rule blocked the action. | The rule depends on property setting MAX_NO_DOCUMENT_FOR_GUEST; an administrator can review it under Settings. Change the value or the data so that it satisfies the rule stated in the message. |
Please provide Document Number. |
Group Check-In - #/group-folio | A required value is empty or invalid when you click the action button. | | objDocument.documentNo.trim == ''` |
Please save the Group details before taking Credit Card Payment |
Group Check-In - #/group-folio | A validation or business rule failed. | Save the group details, then take the card payment. |
Please select a Card Type for transactions. |
Group Check-In - #/group-folio | A required selection has not been made when you click the action button. | | selectedPayments.some((payment) => !payment.cardType)` |
Please select a Guest. |
Group Check-In - #/group-folio | A required selection has not been made when you click the action button. | | objPayment.refCheckInID <= 0` |
Please select a Member. |
Group Check-In - #/group-folio | The bin (remove) or the circle (cancel) of Member & Rate Info with no member ticked on the status tab on screen (ticks on other tabs do not count). | Tick the members on this tab and click again. |
Please select a Sales & Channel. |
Group Check-In - #/group-folio | A required selection has not been made when you click the action button. | | groupDetail.groupBusinessSource.businessSourceCategoryID <= 0` |
Please select Charge(s). |
Group Check-In - #/group-folio | A required selection has not been made when you click the action button. | Select the charge(s) and Save. |
Please select Credit Card Document. |
Group Check-In - #/group-folio | A required selection has not been made when you click the action button. | Select the credit card document and Save. |
Please select Document Type. |
Group Check-In - #/group-folio | A required selection has not been made when you click the action button. | | objDocument.documentTypeID <= 0` |
Please select Guest(s). |
Group Check-In - #/group-folio | A required selection has not been made when you click the action button. | Select the guest(s) and Save. |
Please select Member(s). |
Group Check-In - #/group-folio | Check-In (Reservation tab) or Check-Out (Check-In tab) with no member of that tab ticked. | Tick the members and click again. |
Please select Payment Type. |
Group Check-In - #/group-folio | A required selection has not been made when you click the action button. | Select the payment type and Save. |
Please select Sales & Channel. |
Group Check-In - #/group-folio | A required selection has not been made when you click the action button. | | objPayment.businessSourceID <= 0` |
Please select Terminal/Credit Card Document. |
Group Check-In - #/group-folio | A required selection has not been made when you click the action button. | Select the terminal/credit card document and Save. |
Please specify Payment Amount. |
Group Check-In - #/group-folio | A validation or business rule failed. | Type the payment amount, then try again. |
Refund Amount should not be greater then Original Amount. |
Group Check-In - #/group-folio | A business rule blocked the action. | Enter a refund up to the original amount. |
Reservation(s) successfully checked-in. |
Group Check-In - #/group-folio | Confirmation shown after the action completed. | Nothing to do. |
Sale Amount should not be greater then Original Authorized Amount. |
Group Check-In - #/group-folio | A business rule blocked the action. | Enter a sale amount up to the original authorised amount. |
Select at least one transaction. |
Group Check-In - #/group-folio | A required selection has not been made when you click the action button. | | selectedPayments.some((payment) => !payment.cardType)` |
Signature received from the device. Save the group to keep it. |
Group Check-In - #/group-folio | Confirmation shown after the action completed. | Nothing to do. |
Some of group member is Checked-In. |
Group Check-In - #/group-folio | A validation or business rule failed. | Correct the field or situation described in the message and repeat the action. If it still appears, contact support with the screen and exact text. |
Some of the Group member is Checked-In |
Group Check-In - #/group-folio | A validation or business rule failed. | ...` |
Something Went wrong!. |
Group Check-In - #/group-folio | A validation or business rule failed. | Correct the field or situation described in the message and repeat the action. If it still appears, contact support with the screen and exact text. |
There are pending unposted payments exists that need to be posted in the SUNPMS.<br>Do you want to post the payment? |
Group Check-In - #/group-folio | A Yes/No confirmation box before the action runs. | Click Yes to continue or No to cancel; nothing changes until you confirm. |
Unable to read your document, please upload or capture the proper image. |
Group Check-In - #/group-folio | A validation or business rule failed. | Correct the field or situation described in the message and repeat the action. If it still appears, contact support with the screen and exact text. |
You can not add Member(s) in back dated group. |
Group Check-In - #/group-folio | A business rule blocked the action. | Change the value or the data so that it satisfies the rule stated in the message. |
You can not add Member(s) in checked-out group. |
Group Check-In - #/group-folio | A business rule blocked the action. | Change the value or the data so that it satisfies the rule stated in the message. |
You can not delete this Payment. <br>Reason: Refund payment exist. |
Group Check-In - #/group-folio | A business rule blocked the action. | Change the value or the data so that it satisfies the rule stated in the message. |
You can not perform checkout operation on this <to lower case>.<br>Reason: Authorized payment exist. |
Group Check-In - #/group-folio | A business rule blocked the action. | Change the value or the data so that it satisfies the rule stated in the message. |
You can not perform checkout operation on this <to lower case>.<br>Reason: Balance is not zero. |
Group Check-In - #/group-folio | A business rule blocked the action. | The rule depends on property setting IS_ZERO_BALANCE_CHECKOUT; an administrator can review it under Settings. Change the value or the data so that it satisfies the rule stated in the message. |
You can not perform checkout operation on this <to lower case>.<br>Reason: Deposit exist. |
Group Check-In - #/group-folio | A business rule blocked the action. | Change the value or the data so that it satisfies the rule stated in the message. |
You can not update this group. <BR>Reason: Group stay date is beyond the group member's stay. |
Group Check-In - #/group-folio | A business rule blocked the action. | Change the value or the data so that it satisfies the rule stated in the message. |
You can not update this group. <BR>Reason: Some group member's having Date-In:- <membermaxdate> |
Group Check-In - #/group-folio | A business rule blocked the action. | ...` |
You cannot add negative Credit Card payment. |
Group Check-In - #/group-folio | A business rule blocked the action. | Enter a positive card payment amount. |
You do not have permission to add payment as Bad Debts. |
Group Check-In - #/group-folio | A validation or business rule failed. | Ask an administrator to grant privilege AccessToBadDebtAssignment to your role (Roles / Assign Transaction Privileges). |
You do not have the required permission to post payments in SUNPMS. |
Group Check-In - #/group-folio | A validation or business rule failed. | Ask an administrator to grant privilege Access_to_Post_Payment_Credit_Card to your role (Roles / Assign Transaction Privileges). |
Signature and notice (one flow)
| Message | Where | When | What to do |
|---|---|---|---|
Reservation(s) failed to convert to check-in. ResID: n Failed Reason: Guest signature required. Please ask the guest to sign... |
Group Check-In - Check-In button | Signature mandatory and neither the member nor the group (same notice) has signed | Sign the group (Sign menu) and save, or sign the member's folio. |
Information saved. |
Group Check-In | After signing and saving the group (the group signature used to fail with 42703: column "aud" does not exist) | Nothing to do. |