Messages - Reservations and check-in: Check-in: Guest Documents tab
Every message in this area, with the exact text, the screen, the condition that triggers it and what to do. Text in angle brackets such as <room no> is filled in by the program. Search this page for a few words of the message you see.
This page is one part of the reservations and check-in messages, split by screen. The parts are: 07a-group-checkin, 07b-check-in, 07c-check-in-stay-details, 07d-check-in-payment, 07e-check-in-guest-details, 07f-check-in-guest-documents, 07g-check-in-other-charges-and-misc-info, 07h-checkout-split-folio-late-checkout, 07i-edit-group-and-group-members, 07j-blocks-booking-and-room-change, 07k-server-side-messages.
Messages on screen
| Message (exact text) | Screen | When it appears | What to do |
|---|---|---|---|
Unable to save the document. <reason> |
Checkin Guest Documents - #/folio (Add Document) | The document could not be stored (for example the document storage is not reachable); the reason from the server follows the text. | Check Property Setup > Configuration > Document Storage (document storage) and try again. |
Unable to read the details from this picture automatically. The picture is attached: click OK here, type the document details yourself, then click OK in the Add Document form to save. Or choose a clearer picture. |
Checkin Guest Documents - #/folio (Add Document with a picture) | The picture was added but the program could not read the number, name or dates from it. | Type Number, Expire Date and Name by hand and click OK in the Add Document form, or choose a clearer picture. |
| (text returned by the server) | Checkin Guest Documents | The server rejected or failed the request and returned its own text, which is shown as-is. The wording depends on the server rule that failed. | Read the text shown; it names the rule that failed. Find the same text in the Server-side messages table of this or another module file. If it is unclear, note the screen, time and text and contact support. |
Are you sure want to delete this document? |
Checkin Guest Documents | A Yes/No confirmation box before the action runs. | Click Yes to continue or No to cancel; nothing changes until you confirm. |
Are you sure you want to change Primary Document? |
Checkin Guest Documents | A Yes/No confirmation box before the action runs. | | document.gu...` (4 places) |
Cannot upload same document again. |
Checkin Guest Documents | A business rule blocked the action. | Upload a different document, or open the one already uploaded. |
Do you want to replace Guest detail? |
Checkin Guest Documents | A Yes/No confirmation box before the action runs. | Click Yes to continue or No to cancel; nothing changes until you confirm. |
Documents saved successfully. |
Checkin Guest Documents | Confirmation shown after the action completed. | Nothing to do. |
Incorrect password. |
Checkin Guest Documents | The password typed in the Verify Password box (before View Credit Card shows the card number) is not the signed-in user's own password. It is checked with SunAuth verify-own-password, so it does not count as a failed sign-in and cannot lock the user. | Type your own sign-in password again. |
Too many wrong passwords. Try again in N minute(s). |
Checkin Guest Documents | 5 wrong passwords within 15 minutes in a password confirmation (this box, Confirm with Your Password, or another Verify Password box). The confirmation pauses for the minutes shown; signing in is not affected. | Wait the minutes shown, then type your own password. |
Your password could not be checked. Please try again. |
Checkin Guest Documents | The sign-in service (SunAuth) did not answer the password check. | Try again in a moment; if it repeats, contact support. |
It is required to keep one document as primary |
Checkin Guest Documents | A validation or business rule failed. | Correct the field or situation described in the message and repeat the action. If it still appears, contact support with the screen and exact text. |
Please enter Password. |
Checkin Guest Documents | A required value is empty or invalid when you click the action button. | Type the password in the Password field and Save. |
Please enter the Document Number. |
Checkin Guest Documents | A required value is empty or invalid when you click the action button. | | document.documentNo.trim == ''` |
Please note, you can only upload up to <max no document for guest, )> Documents (excluding Credit Cards) |
Checkin Guest Documents | A business rule blocked the action. | The rule depends on property setting MAX_NO_DOCUMENT_FOR_GUEST; an administrator can review it under Settings. Change the value or the data so that it satisfies the rule stated in the message. |
Please select Document Type. |
Checkin Guest Documents | A required selection has not been made when you click the action button. | Select the document type and Save. |
The guest(s) (<names>) has DNR status exist.<BR> Reason:<server message> |
Checkin Guest Documents | A validation or business rule failed. | Correct the field or situation described in the message and repeat the action. If it still appears, contact support with the screen and exact text. |
The guest(s) (<names>) has DNR status exist.<BR> Reason:<server message><BR> Do you want to continue with this guest. |
Checkin Guest Documents | A Yes/No confirmation box before the action runs. | Click Yes to continue or No to cancel; nothing changes until you confirm. |
The scanned ID is ready. Check the details against the card and save. |
Checkin Guest Documents | Confirmation shown after the action completed. | Nothing to do. |
Unable to read your document, please upload or capture the proper image. |
Checkin Guest Documents | A validation or business rule failed. | Correct the field or situation described in the message and repeat the action. If it still appears, contact support with the screen and exact text. |