Messages - Reservations and check-in: Check In screen
The simplified Check-In / Reservation screen (Feature Setting > Folio Screen Layout) shows exactly the same messages.
Every message in this area, with the exact text, the screen, the condition that triggers it and what to do. Text in angle brackets such as <room no> is filled in by the program. Search this page for a few words of the message you see.
This page is one part of the reservations and check-in messages, split by screen. The parts are: 07a-group-checkin, 07b-check-in, 07c-check-in-stay-details, 07d-check-in-payment, 07e-check-in-guest-details, 07f-check-in-guest-documents, 07g-check-in-other-charges-and-misc-info, 07h-checkout-split-folio-late-checkout, 07i-edit-group-and-group-members, 07j-blocks-booking-and-room-change, 07k-server-side-messages.
Messages on screen
| Message (exact text) | Screen | When it appears | What to do |
|---|---|---|---|
Key card made. |
Check In - #/folio (More > DoorLock Key) | Confirmation box after a key card was made on a SunHardware station for this stay. | Nothing to do. Hand the key card to the guest. |
Duplicate key card made. |
Check In - #/folio (More > DoorLock Key) | Confirmation box after a duplicate key card was made. | Nothing to do. |
-Please click Continue to Checkin without Payment.<br><span>-Please click Payments to record Payment.</span> |
Check In - #/folio | A Yes/No confirmation box before the action runs. | Click Yes to continue or No to cancel; nothing changes until you confirm. |
| (text returned by the server) | Check In - #/folio | The server rejected or failed the request and returned its own text, which is shown as-is. The wording depends on the server rule that failed. | Read the text shown; it names the rule that failed. Find the same text in the Server-side messages table of this or another module file. If it is unclear, note the screen, time and text and contact support. |
| (text returned by the server) | Check In - #/folio | The server rejected or failed the request and returned its own text, which is shown as-is. The wording depends on the server rule that failed. | Read the text shown; it names the rule that failed. Find the same text in the Server-side messages table of this or another module file. If it is unclear, note the screen, time and text and contact support. |
<max adult> Adult(s) are allowed in <room type name> Room Type |
Check In - #/folio | A validation or business rule failed. | Correct the field or situation described in the message and repeat the action. If it still appears, contact support with the screen and exact text. |
| (text returned by the server) | Check In - #/folio | The server rejected or failed the request and returned its own text, which is shown as-is. The wording depends on the server rule that failed. | Read the text shown; it names the rule that failed. Find the same text in the Server-side messages table of this or another module file. If it is unclear, note the screen, time and text and contact support. |
Allowed attachment file types are PDF, PNG, JPG only. |
Check In - #/folio | A business rule blocked the action. | Attach a PDF, PNG or JPG file. |
Are you sure you want to cancel this Reservation? |
Check In - #/folio | A Yes/No confirmation box before the action runs. | Click Yes to continue or No to cancel; nothing changes until you confirm. |
Are you sure you want to do check out? |
Check In - #/folio | A Yes/No confirmation box before the action runs. | Click Yes to continue or No to cancel; nothing changes until you confirm. |
Are you sure you want to perform undo operation? |
Check In - #/folio | A Yes/No confirmation box before the action runs. | Click Yes to continue or No to cancel; nothing changes until you confirm. |
Attachment file size max limit is 5MB. |
Check In - #/folio | A validation or business rule failed. | Choose a file of 5 MB or less. |
Checkin guest without Payment(s)? |
Check In - #/folio | A Yes/No confirmation box before the action runs. | Click Yes to continue or No to cancel; nothing changes until you confirm. |
CRS Folio Number not provided. |
Check In - #/folio | A validation or business rule failed. | | checkInDetail.process == EnumProcess.ReservationUpdate AND checkInDetail.crsEngineID > 0 && (checkInDetail.crsFol...` |
Do you sure want to save changes? |
Check In - #/folio | A Yes/No confirmation box before the action runs. | Click Yes to continue or No to cancel; nothing changes until you confirm. |
Email send successfully. |
Check In - #/folio | Confirmation shown after the action completed. | Correct the field or situation described in the message and repeat the action. If it still appears, contact support with the screen and exact text. |
Failed to add Payment! |
Check In - #/folio | A validation or business rule failed. | Correct the field or situation described in the message and repeat the action. If it still appears, contact support with the screen and exact text. |
Information saved. <to string> |
Check In - #/folio | A Yes/No confirmation box before the action runs. | Click Yes to continue or No to cancel; nothing changes until you confirm. |
Minimum Rental Age must be more than <minimum rental age> years. (source text has a typo: more then) |
Check In - #/folio | A validation or business rule failed. | The rule depends on property setting MINIMUM_RENTAL_AGE; an administrator can review it under Settings. Change the value or the data so that it satisfies the rule stated in the message. |
No Payment(s) left for Posting. |
Check In - #/folio | A validation or business rule failed. | Correct the field or situation described in the message and repeat the action. If it still appears, contact support with the screen and exact text. |
No Show Reservation Status is not allowed for future date. |
Check In - #/folio | A business rule blocked the action. | | checkInDetail.process == EnumProcess.ReservationUpdate AND checkInDetail.tranStatus == EnumTranStatus.NoShow AND...` |
Payment correction updated! |
Check In - #/folio | Confirmation shown after the action completed. | Nothing to do. |
Please enter Email Address |
Check In - #/folio | A required value is empty or invalid when you click the action button. | Type the email address in the Email Address field and Save. |
Please enter message. |
Check In - #/folio | A required value is empty or invalid when you click the action button. | Type the message in the message field and Save. |
Please Enter Room Turndown Service Time |
Check In - #/folio | A required value is empty or invalid when you click the action button. | | checkInDetail.folioStatus == EnumFolioStatus.Reservation AND checkInDetail.isTurnDown == true && checkInDetai...` |
Please provide Undo reason. |
Check In - #/folio | A required value is empty or invalid when you click the action button. | | undoStatusReason == ''` |
Please select a Card Type for transactions. |
Check In - #/folio | A required selection has not been made when you click the action button. | | selectedPayments.some(payment => !payment.cardType)` |
Please select a Room. |
Check In - #/folio | A required selection has not been made when you click the action button. | | checkInDetail.process == EnumProcess.ReservationUpdate AND setting RESERVATION_WITHOUT_ROOM is off AND checkInD...` (2 places; first at line 765) |
Please select atleast one Payment Receipt. |
Check In - #/folio | A required selection has not been made when you click the action button. | Select the atleast one payment receipt and Save. |
Please select Deposit. |
Check In - #/folio | A required selection has not been made when you click the action button. | | selectedDepositId == null` |
Please select signature method. |
Check In - #/folio | A required selection has not been made when you click the action button. | Select the signature method and Save. |
Post Charge amount cannot be greater than Deposit amount. |
Check In - #/folio | A business rule blocked the action. | Enter a charge up to the deposit amount. |
Rate will be changed. <br>Do you want to continue with current rate or new rate of selected room type? |
Check In - #/folio | A Yes/No confirmation box before the action runs. | Click Yes to continue or No to cancel; nothing changes until you confirm. |
Refund amount cannot be greater than Deposit amount. |
Check In - #/folio | A business rule blocked the action. | Enter a refund up to the deposit amount. |
Reservation cancelled. |
Check In - #/folio | Confirmation shown after the action completed. | Nothing to do. |
Room status changed successfully. |
Check In - #/folio | Confirmation shown after the action completed. | Correct the field or situation described in the message and repeat the action. If it still appears, contact support with the screen and exact text. |
Room Status is Vacant Dirty. <br> Do you want to continue? |
Check In - #/folio | A Yes/No confirmation box before the action runs. | | checkInDetail.process == EnumProcess.ReservationToCheckin AND room != undefined && room.statusID == EnumRoomStatus.Va...` |
Select at least one transaction. |
Check In - #/folio | A required selection has not been made when you click the action button. | | selectedPayments.some(payment => !payment.cardType)` |
Something Went wrong!. |
Check In - #/folio | A validation or business rule failed. | Correct the field or situation described in the message and repeat the action. If it still appears, contact support with the screen and exact text. |
The guest(s) (<names>) has DNR status exist.<BR> Reason:<server message> |
Check In - #/folio | A validation or business rule failed. | Correct the field or situation described in the message and repeat the action. If it still appears, contact support with the screen and exact text. |
The guest(s) (<names>) has DNR status exist.<BR> Reason:<server message><BR> Do you want to continue with this guest. |
Check In - #/folio | A Yes/No confirmation box before the action runs. | Click Yes to continue or No to cancel; nothing changes until you confirm. |
This Booking/Reservation is NON-REFUNDABLE. <br> Please make sure to post the payment. |
Check In - #/folio | A Yes/No confirmation box before the action runs. | Click Yes to continue or No to cancel; nothing changes until you confirm. |
This Reservation is Locked.<br> You Can not Change <room title setting>/<room title setting> Type for this reservation |
Check In - #/folio | A business rule blocked the action. | | checkInDetail.floorID != checkInDetail_old.floorID || checkInDetail.roomTypeID !...` |
Transaction you are trying to perform will change audited reports. |
Check In - #/folio | A validation or business rule failed. | | checkInDetail.process == EnumProcess.ReservationToCheckin AND formatDate(checkInDetail.checkInDate, true) < formatDat...` |
Undo operation successfully done. (source text has a typo: sucessfully) |
Check In - #/folio | A validation or business rule failed. | Correct the field or situation described in the message and repeat the action. If it still appears, contact support with the screen and exact text. |
You are trying to make back date checkin.<br> Are you sure you want to continue? |
Check In - #/folio | A Yes/No confirmation box before the action runs. | | checkInDetail.process == EnumProcess.ReservationToCheckin AND formatDate(checkInDetail.checkInDate, true) < formatDat...` |
You are trying to post charge less than Deposit amount. <br> Therefore remaining amount ( <refund amount> ) will be refunded to Guest account. <br> Are you sure want to continue? |
Check In - #/folio | A Yes/No confirmation box before the action runs. | Click Yes to continue or No to cancel; nothing changes until you confirm. |
You are trying to refund less than Deposit amount. <br> Therefore remaining amount will be treated as payment. <br> Are you sure want to continue? |
Check In - #/folio | A Yes/No confirmation box before the action runs. | Click Yes to continue or No to cancel; nothing changes until you confirm. |
You can not perform checkout operation on this <to lower case>.<br>Reason: Authorized payment exist. |
Check In - #/folio | A business rule blocked the action. | The rule depends on property setting IS_ALLOW_CHECKOUT_WITH_AUTHORIZED_PAYMENT; an administrator can review it under Settings. Change the value or the data so that it satisfies the rule stated in the message. |
You can not perform checkout operation on this <to lower case>.<br>Reason: Balance is not zero. |
Check In - #/folio | A business rule blocked the action. | | Number(checkInDetail.balance) > Num...` |
You can not perform checkout operation on this <to lower case>.<br>Reason: Invalid Checkout Date. |
Check In - #/folio | A business rule blocked the action. | Change the value or the data so that it satisfies the rule stated in the message. |
You can not perform undo operation. <BR>Reason: Room is not available. |
Check In - #/folio | A business rule blocked the action. | Change the value or the data so that it satisfies the rule stated in the message. |
You can not perform undo operation.<BR>Reason: Credit card payment exist. |
Check In - #/folio | A business rule blocked the action. | The rule depends on property setting REFUND_CREDITCARD_AMOUNT_AT_UNDO; an administrator can review it under Settings. Change the value or the data so that it satisfies the rule stated in the message. |
You can not perform undo operation.<BR>Reason: Multiple <to lower case> selction exist. |
Check In - #/folio | A business rule blocked the action. | Change the value or the data so that it satisfies the rule stated in the message. |
You can not perform undo operation.<BR>Reason: Payment transfer entry exist. |
Check In - #/folio | A business rule blocked the action. | Change the value or the data so that it satisfies the rule stated in the message. |
You can not perform undo operation.<BR>Reason: Sales & Channel invoice created. |
Check In - #/folio | A business rule blocked the action. | Change the value or the data so that it satisfies the rule stated in the message. |
You can not perform undo operation.<BR>Reason: Transaction you are trying to perform will change audited reports. |
Check In - #/folio | A business rule blocked the action. | The rule depends on property setting IS_DO_NOT_ALLOW_TO_CHANGE_AUDITED_TRANSACTION; an administrator can review it under Settings. Complete or reopen the audit period as the message says, or use a date after the last audited date. |
You can not post this deposit to charge.<br>Reason: There is no other charge assosiated with selected deposit. |
Check In - #/folio | A business rule blocked the action. | Change the value or the data so that it satisfies the rule stated in the message. |
You can not update online reservation.<br> Reason: Multiple Room selection exist. |
Check In - #/folio | A business rule blocked the action. | | checkInDetail.process == EnumProcess.ReservationUpdate AND checkInDetail.crsEngineID > 0 AND checkInStay.isMult...` |
You do not have the required permission to post payments in SUNPMS. |
Check In - #/folio | A validation or business rule failed. | Ask an administrator to grant privilege Access_to_Post_Payment_Credit_Card to your role (Roles / Assign Transaction Privileges). |
You have selected complimentary <to lower case>. <br> Are you sure you want to continue? |
Check In - #/folio | A Yes/No confirmation box before the action runs. | Click Yes to continue or No to cancel; nothing changes until you confirm. |
You have selected house-use <to lower case>. <br> Are you sure you want to continue? |
Check In - #/folio | A Yes/No confirmation box before the action runs. | Click Yes to continue or No to cancel; nothing changes until you confirm. |
Signature and notice (one flow)
| Message | Where | When | What to do |
|---|---|---|---|
Guest signature required. Please ask the guest to sign the notice (Sign menu on the guest, or on the group folio) before checking in. |
Check In - #/folio (server message, error code 10101) | Sign Mandatory at check-in is on and the guest, or for a group member the group, has not signed | Use the Guest signature required dialog: On screen, pad or phone / tablet, then Check In again. Replaces Below fields are mandatory fields. Sign Mandatory at check-in Signature Required. |
No signing notice is set up. Assign a notice to the "Signpad Notice" event in Admin > Notice. |
Phone / tablet dialog | No notice is attached to Signpad Notice | Attach a notice in Notice Setup. |