Messages - Reservations and check-in: Check-in: Guest Details tab
Every message in this area, with the exact text, the screen, the condition that triggers it and what to do. Text in angle brackets such as <room no> is filled in by the program. Search this page for a few words of the message you see.
This page is one part of the reservations and check-in messages, split by screen. The parts are: 07a-group-checkin, 07b-check-in, 07c-check-in-stay-details, 07d-check-in-payment, 07e-check-in-guest-details, 07f-check-in-guest-documents, 07g-check-in-other-charges-and-misc-info, 07h-checkout-split-folio-late-checkout, 07i-edit-group-and-group-members, 07j-blocks-booking-and-room-change, 07k-server-side-messages.
Messages on screen
| Message (exact text) | Screen | When it appears | What to do |
|---|---|---|---|
| (text returned by the server) | Checkin Guest Details | The server rejected or failed the request and returned its own text, which is shown as-is. The wording depends on the server rule that failed. | Read the text shown; it names the rule that failed. Find the same text in the Server-side messages table of this or another module file. If it is unclear, note the screen, time and text and contact support. |
Are you sure you want to delete this signature? |
Checkin Guest Details | A Yes/No confirmation box before the action runs. | Click Yes to continue or No to cancel; nothing changes until you confirm. |
Cannot upload same document again. |
Checkin Guest Details | A business rule blocked the action. | Upload a different document, or open the one already uploaded. |
Contact Guest detail saved. |
Checkin Guest Details | Confirmation shown after the action completed. | Nothing to do. |
Contact Name required. |
Checkin Guest Details | A validation or business rule failed. | Correct the field or situation described in the message and repeat the action. If it still appears, contact support with the screen and exact text. |
Do you want to replace Guest detail? |
Checkin Guest Details | A Yes/No confirmation box before the action runs. | Click Yes to continue or No to cancel; nothing changes until you confirm. |
Documents saved successfully. |
Checkin Guest Details | Confirmation shown after the action completed. | Nothing to do. |
Guest detail saved. |
Checkin Guest Details | Confirmation shown after the action completed. | Nothing to do. |
Guest details updated successfully. |
Checkin Guest Details | Confirmation shown after the action completed. | Correct the field or situation described in the message and repeat the action. If it still appears, contact support with the screen and exact text. |
Guest Name required. |
Checkin Guest Details | A validation or business rule failed. | Correct the field or situation described in the message and repeat the action. If it still appears, contact support with the screen and exact text. |
Invalid E-Mail ID. |
Checkin Guest Details | A validation or business rule failed. | Type a valid e-mail address and Save. |
Minimum Rental Age must be more than <minimum rental age> years. (source text has a typo: more then) |
Checkin Guest Details | A validation or business rule failed. | The rule depends on property setting MINIMUM_RENTAL_AGE; an administrator can review it under Settings. Change the value or the data so that it satisfies the rule stated in the message. |
No Signature found. |
Checkin Guest Details | A validation or business rule failed. | Correct the field or situation described in the message and repeat the action. If it still appears, contact support with the screen and exact text. |
Please enter Guest First Name. |
Checkin Guest Details | A required value is empty or invalid when you click the action button. | | checkinguest.guest.firstName.trim == ''` |
Please enter Signature. |
Checkin Guest Details | A required value is empty or invalid when you click the action button. | | signaturePad['_data'].length == 0` |
Please note, you can only upload up to <max no document for guest)> Documents (excluding Credit Cards) |
Checkin Guest Details | A business rule blocked the action. | The rule depends on property setting MAX_NO_DOCUMENT_FOR_GUEST; an administrator can review it under Settings. Change the value or the data so that it satisfies the rule stated in the message. |
Signature received from the device. Save the check-in to keep it. |
Checkin Guest Details | Confirmation shown after the action completed. | Nothing to do. |
The guest(s) (<names>) has DNR status exist.<BR> Reason:<server message> |
Checkin Guest Details | A validation or business rule failed. | Correct the field or situation described in the message and repeat the action. If it still appears, contact support with the screen and exact text. |
The guest(s) (<names>) has DNR status exist.<BR> Reason:<server message><BR> Do you want to continue with this guest. |
Checkin Guest Details | A Yes/No confirmation box before the action runs. | Click Yes to continue or No to cancel; nothing changes until you confirm. |
Unable to read your document, please upload or capture the proper image. |
Checkin Guest Details | A validation or business rule failed. | Correct the field or situation described in the message and repeat the action. If it still appears, contact support with the screen and exact text. |