Question 1

Where do I post the income itself?

Accepted Answer

On the Extra Income page (Billing / Audit menu), not here.

Question 2

I cannot save my change to an expense category.

Accepted Answer

The edit window currently has no Save button; delete and re-create the category.

Question 3

Can a non rental room be sold later?

Accepted Answer

No. Create a normal Room instead.

Question 4

My owner is missing from the drop-down.

Accepted Answer

He already has an assignment: edit it from the list. Inactive owners are also hidden.

Question 5

I opened an assignment and Assign is greyed.

Accepted Answer

Tick or untick a room first; the button needs a change.

Question 6

Where do I mark a guest as DNR?

Accepted Answer

On the guest profile / guest search (not on this master).

Question 7

Can I rename Rental Deposit?

Accepted Answer

The screen does not prevent it, but reports and the check-in deposit pop-up expect the system types, so avoid it.

Question 8

The Deposit option does not show on reservations.

Accepted Answer

Switch on Deposit in Feature Setting.

Question 9

My dragged field prints as text.

Accepted Answer

Drop it inside the editor, not outside, so it becomes a tag.

Question 10

How do I run a notice only in December?

Accepted Answer

Tick Apply Notice To Previous and set the From / To Date.

Question 11

I can open a task but there is no Save button.

Accepted Answer

You lack the Edit Task privilege; ask the owner to update your role.

Question 12

A housekeeper is missing from the list.

Accepted Answer

The user must be active and have the housekeeper role.

Question 13

The member cards are empty.

Accepted Answer

The group has no members: add them in House Keeping Group.

Question 14

There is no Save button.

Accepted Answer

Every drag saves immediately.

Extra masters: frequently asked questions

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