Question 1

Does Undo refund the guest's card?

Accepted Answer

No. Handle card payments first.

Question 2

Where did the undone folio go?

Accepted Answer

To Redo Transaction; it disappears from reports and room history until redone.

Question 3

Why is a folio I expect not in the list?

Accepted Answer

Only checked-out, non-group folios with no integration posting, no direct-bill payment and no transferred payment are listed, and only within the date range.

Question 4

Who can undo?

Accepted Answer

Roles with Access to undo transaction, and only when the Undo/Redo feature is on.

Question 5

I undid a folio yesterday but cannot find it.

Accepted Answer

The dates filter the arrival date. Widen From Date and To Date to include the folio's Date In.

Question 6

A line is red and cannot be ticked.

Accepted Answer

Its room was deleted or deactivated after the undo. Re-activate the room, or choose Delete if the folio is no longer needed.

Question 7

Who undid this folio?

Accepted Answer

See Undo By and Undo Date in the list.

Question 8

Can I redo a folio after deleting it?

Accepted Answer

No. Delete is permanent.

Question 9

Should I import everything at once?

Accepted Answer

No. Import a small batch first; the page imports row by row and does not stop at errors, so check the Failed rows and re-import only those.

Question 10

Do imported bookings block rooms?

Accepted Answer

Yes. They are normal reservations and count in availability.

Question 11

I imported twice by mistake.

Accepted Answer

Cancel the duplicate reservations from Search Reservation; the import does not detect duplicates.

Question 12

Where do I fix a failed row?

Accepted Answer

Correct it in the Excel file (use Export to get the result sheet), and import the corrected rows again.

Question 13

I do not see the Pending Reservation icon.

Accepted Answer

The property is not connected to a channel manager.

Question 14

The badge says 3 but the list shows more.

Accepted Answer

The badge counts only arrivals today or later; the list also shows older ones if the date range covers them.

Question 15

Can I ignore an unposted booking?

Accepted Answer

Do not. It blocks inventory and the guest will expect a room. Post it or cancel it with the OTA.

Question 16

The CRS Folio # link does nothing.

Accepted Answer

Click the number itself, or double-click the row.

Question 17

The Utility menu has no Room Owner Payment.

Accepted Answer

The property has no active room owner. Add owners first.

Question 18

I open the page and see only a line of text.

Accepted Answer

Correct for this version; the screen is not finished.

Question 19

Where do I see how much we owe an owner?

Accepted Answer

In the Monthly Owner Statement Report: opening balance, payments and folio lines for the month.

Question 20

An owner's balance looks too high.

Accepted Answer

Since 2026-10-18 extra expenses are subtracted at month end. A month closed earlier still shows the old balance; check it by hand.

Question 21

I cannot find this page in the menu.

Accepted Answer

The menu entry is off. Use the Sync group pages, or ask support to open this address.

Question 22

The Interface list is empty.

Accepted Answer

No interface exists; create one in Webhook.

Question 23

Can I resend just one guest?

Accepted Answer

Not from this page: Sync sends every folio that matches the criteria or dates. Narrow the date range to the stay dates to limit the number sent.

Question 24

Does this update OTAs?

Accepted Answer

No. OTAs are updated through the channel manager (CRS Bulk Update); this page serves webhook interfaces.

Question 25

The menu has no Monthly Owner Statement.

Accepted Answer

Either no room owner exists in the property, or your role lacks the report privilege.

Question 26

Can I record a payment to an owner on a Utility page?

Accepted Answer

Not in this version: the Room Owner Payment page is also an empty placeholder (Room Owner Payment).

Question 27

The statement does not show my extra expense.

Accepted Answer

The entry had no Room selected, so it was not linked to the owner.

Utility: frequently asked questions

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