FAQ
Sync and channel manager: frequently asked questions
29 answers from the SunPMS manual.
I clicked Sync and saw a success message but the OTA did not change.
The message means "queued". Wait a few minutes, then check the history in CRS Bulk Update. If the status is Processing Failed, open CRS Result for the reason.
Read more: Sync and Channel Manager Overview
I cannot see the CRS Settings group in Property Setup.
They appear only when the property is connected to a CRS. Contact SunTatva support to activate it.
Read more: Sync and Channel Manager Overview
Is it safe to sync twice?
Yes. A sync sends the current values again; it does not add or remove rooms.
Read more: Sync and Channel Manager Overview
The partner shows duplicates after I synced.
SunPMS resends full folio data; the partner should update by folio number. Ask the partner to match on folio no.
Read more: Sync Reservation
Does Sync change my reservations?
No. It only sends a copy.
Read more: Sync Reservation
Why is the interface list empty?
No interface exists yet. Add one in WebHook settings.
Read more: Sync Reservation
Why do my chosen dates change when I click Find?
Find resets the range to a year either side of the PMS date (see note above). Pick the dates after Find.
Read more: Sync Statistics
Can I tick rows to sync only them?
The check boxes only select or highlight rows; Sync always uses the date range.
Read more: Sync Statistics
Why are some days zero?
Revenue appears only for days that were audited/posted.
Read more: Sync Statistics
I get the confirmation first and the interface error after it.
That is how the screen is built. Select the interface before clicking Sync to avoid the extra step.
Read more: Sync Inventory
Does Find change anything?
No, it is a read-only preview.
Read more: Sync Inventory
How long a range can I send?
No limit is enforced, but long ranges take longer to process.
Read more: Sync Inventory
Where did this page go in the menu?
Use the Sync group in the left menu; it offers the same three functions on separate pages.
Read more: Sync Reservation/Statistics/Inventory (tabbed page)
Does the bottom Sync button send all three tabs?
No, only the tab that is open.
Read more: Sync Reservation/Statistics/Inventory (tabbed page)
The error messages show as green.
Known cosmetic issue: some error messages use the success colour.
Read more: Sync Reservation/Statistics/Inventory (tabbed page)
Why is Room Type greyed out?
It is available only when Sync Date is ticked.
Read more: CRS Bulk Update
What does Reset do to Room Type?
It selects a fixed room-type id, which may not exist in your property; re-pick the room type after Reset.
Read more: CRS Bulk Update
How big a range should I send?
Start with This Month; use One Year only for first-time load.
Read more: Bulk Inventory / Restrictions / Rate Update
Does a rate push overwrite OTA-side promotions?
It sends the base rates SunPMS holds for the range; check promotions in the OTA extranet afterwards.
Read more: Bulk Inventory / Restrictions / Rate Update
Why is there no card for this?
The CRS Settings group in Property Setup appears only for CRS-connected properties.
Read more: Bulk Inventory / Restrictions / Rate Update
The grid only shows one type of request.
The grid shows all types; choose Sync Type to filter.
Read more: Bulk Inventory / Restrictions / Rate Update
Report to OTA is greyed out.
Reconcile first, and there must be at least one discrepancy.
Read more: OTA Reconciliation
A discrepancy row has no check box.
Its departure date is outside the current reporting month; handle it with the OTA directly.
Read more: OTA Reconciliation
Which engines can I post to?
The screen sends Expedia for engine 2 and Booking.com for all other engines.
Read more: OTA Reconciliation
Line B is all zero.
No reservation was on the books on that date for the window. Choose a later Reservation Date With, or a window with older bookings.
Read more: Booking Comparison Report
Why is Cancelled large?
It counts every reservation of the window cancelled by the as-of date, including test and demo cancellations.
Read more: Booking Comparison Report
Why does Reservation Date On look greyed?
A criterion is already in the list; remove all criteria to change it.
Read more: Booking Comparison Report
I cannot choose a date after today.
Both "as of" dates are limited to the PMS date.
Read more: Booking Comparison Report
Where do I compare with the channel manager?
Use OTA reconciliation.
Read more: Booking Comparison Report
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