Guest Services lets your guests handle their stay from their own phone, and gives your front desk one place to answer them. Each reservation gets a personal link. The guest opens it (no app, no login) and can check in online, see their stay and bill, ask for housekeeping or amenities, order room…
The front desk's control room for guest communication. It shows live counts, an inbox of every in-house guest and arriving guest, the chat with the selected guest, and everything about that guest's stay beside it. A second view shows requests as a board, and a third shows the full message history.
The front desk's control room for guest communication. It shows live counts, an inbox of every in-house guest and arriving guest, the chat with the selected guest, and everything about that guest's stay beside it. A second view shows requests as a board, and a third shows the full message history.
Lists the guests arriving on a chosen date and lets you send them the personal online check-in link by e-mail and text message. Use it each day (or a few days ahead) so guests can check in from their phone before they arrive.
Lists the guests arriving on a chosen date and lets you send them the personal online check-in link by e-mail and text message. Use it each day (or a few days ahead) so guests can check in from their phone before they arrive.
Lists the guests arriving on a chosen date and lets you send them the personal online check-in link by e-mail and text message. Use it each day (or a few days ahead) so guests can check in from their phone before they arrive.
Lists the online check-ins that guests have submitted and that wait for you. You compare what the guest typed with the reservation, look at the ID photos and signature, and then approve, approve and check in, or send the submission back with a reason.
A list of every guest who has a portal link for a current or upcoming stay. From here you open a chat, review a submission, resend or copy a link, or disable a link. The Guest Hub is the richer inbox; this is the table version.
Shows what guests ask for during their stay from their portal page: housekeeping tasks, amenities and chargeable items, room-service orders and free-text requests. You accept, complete or send back each request. Chargeable items are posted to the folio when you accept.
Shows what guests ask for during their stay from their portal page: housekeeping tasks, amenities and chargeable items, room-service orders and free-text requests. You accept, complete or send back each request. Chargeable items are posted to the folio when you accept.
Switch the guest portal on or off, choose which housekeeping tasks and chargeable items guests may request during their stay, and link the SunPOS restaurant that takes room-service orders.
Switch the guest portal on or off, choose which housekeeping tasks and chargeable items guests may request during their stay, and link the SunPOS restaurant that takes room-service orders.
This is what your guest sees on their phone. Staff need to know it to help guests who call the desk. The page works in a browser; there is no app and no password.
