How do I check a guest in early (before the standard check-in time)?
Short answer
There is no separate early check-in button. If the room is ready, open the reservation (dated today) and click Check In; the check-in time becomes the current time. Add an early-arrival fee as an other charge if you charge one.
Steps
- Make sure the room is clean: check it in Change House Keeping Status (V/Clean or V/Ready).
- Open the reservation from the Dashboard (arrivals), Search Reservation or Guest Account Ledger > Reserved Guests.
- Confirm the room (use Change Room if another is ready) and the documents.
- If the guest wants the room from the night before, change Check-In Date & Time (section Stay & rate) to the earlier date and Save first; the extra night is charged (extend).
- Optional: add a fee under Other charges (add charge).
- Click Check In in the folio header.
Check the result
The status chip reads Check In; the room is Occupied; the check-in time on the folio is the current time.
Common problems
- Room is not vacant. The previous guest has not left.
- Room Status is Vacant Dirty. Do you want to continue? Continue only if housekeeping agrees.
- Invalid date for Check-In. The arrival date is in the future.
- Messages: Reservation messages (files 07a-07k).