How do I add extra charges (minibar, laundry, parking) to a guest's bill?
Short answer
Open the folio, click Other charges, choose Category and Charge, set Rate and Qty, click Add, OK, then Save.
Steps
- Open the in-house folio (Register or Calendar > the room menu > Other Charges also works).
- Click Other charges in the list on the left (or the Other charges line of Charges & balance). The dialog Other Charges opens.
- Set the Date (default today), pick the Category, then the Charge. The default Rate fills in; change it and set Qty.
- Add a Voucher# or Remark if useful. The Tax value of a posted line opens Tax Exempt & Remark to exempt a tax.
- Click Add. For a recurring charge on a multi-night stay answer Do you want to add an Other Charge for remaining stay days?
- Close the dialog, then Save the folio.
Check the result
The line appears in the list; Total Charges and Balance Due change after Save.
Common problems
- Charge missing: create it under Property Setup > Financial Settings > Other Charges.
- Back dated charge not allow to add. Reason: It will changed the audited reports. Use today's date.
- Negative payment amount not allowed. Negative rates need the "Add negative payment" privilege.
- Wrong charge: Edit to change or Delete to remove (Are you sure you want to delete?); past lines need the past-date privilege.
- Restaurant bills settled to room arrive automatically from SunPOS.
- Messages: Reservation messages (files 07a-07k).