How do I change a guest's room (room move, upgrade, downgrade)?
Short answer
Open the in-house folio and click More > Change Room, pick the new room and click OK. For a reservation, click the room line in Stay & rate and choose another room.
Steps
Guest already checked in
- Open the folio. Change Room (under More in the header) shows before the departure date.
- Click More > Change Room. Filter Building, Floor, Room Type and click Search.
- Click a room under Available Room (it shows Next Res.). Vacant Dirty rooms appear only if Count Vacant Dirty as available is on.
- Type a Remark and click OK.
- If the room type changes, answer the rate question: Current Rate or New Rate.
Guest not yet arrived
- Open the reservation, click the room line, pick a room tile in the room picker (search, building / floor chips, status filter), then OK (or Apply Default Rate).
- Click Save.
By drag and drop: in the Calendar drag the stay bar to another room and click Yes in Room Transfer (Adjust Stay Dates).
Check the result
The new room shows on the folio. The old room becomes dirty/vacant and the move takes effect from today. Earlier nights stay in the old room.
Common problems
- Change Room missing from the More menu: you lack the privilege, or it is the departure day.
- This Reservation is Locked... untick Lock (section Status & options > Folio options) first (needs Lock reservation).
- n Adult(s) are allowed in X Room Type. New type is too small.
- No Available Room. Nothing free.
- Messages: Reservation messages (files 07a-07k).