How do I extend a guest's stay (extra nights)?
Short answer
Open the folio, increase Days or move Check-Out Date & Time later, check the rent and click Save.
Steps
- Open the in-house folio (Register, Guest Account Ledger > In-House Guests or Search Reservation).
- In Stay & rate either raise Days, or change Check-Out Date & Time to the new date.
- Look at Charges & balance (Total rent, Total charges, Balance due; Rental details opens the night-by-night grid). Edit Room rent (pencil) only if you have the rate privilege.
- Click Save in the folio header.
Check the result
Information saved. The new departure date shows, and the extra nights are added to the folio and the calendar.
Common problems
- Availability Fail and a list of the guest holding the room: another booking starts on the extra nights. Use Change Room for those nights or choose another room (change room).
- Invalid stay date selected. Maximum stay date is upto... Beyond the rate calendar; extend rates first.
- For group members the new date must stay inside the group dates.
- A stop sell or restriction may block the extra nights.
- Messages: Reservation messages (files 07a-07k).