How do I send the online check-in / guest portal link to a guest?
Short answer
Open Guest Services > Arrival List, use the row menu to send or copy the Guest Link, or use the Guest link button in the folio header (Send the link / Resend the link, Copy link), or e-mail it from the Email Folio dialog (Guest Interface Link).
Steps
- Make sure the portal is configured in Guest Portal Setting.
- Open Guest Services > Arrival List and find the guest.
- Choose the arrival date, tick the guests and click Send Invitation (or row menu > Send invitation / Resend invitation (new link)). The link goes by e-mail and text, and on WhatsApp when connected. Row menu > Copy guest link copies it. Each send makes a new link and invalidates the old one.
- From a folio (reservations and stays that are not checked out, portal enabled): Guest link > Send the link or Resend the link (e-mail and SMS, plus WhatsApp when connected). The panel shows the link status and a QR code; Copy link copies the address. Sending makes a new link and the earlier one stops working. Email Folio > Guest Interface Link sends the same link by e-mail.
- To stop a link use Disable link (Owners and Administrators); Enable link brings it back.
Check the result
Link Sent To Guest shows on the row. When the guest submits, the booking appears in Pending Approvals.
Common problems
- Option missing: the guest has no e-mail/mobile, or the licence is not active.
- Guest cannot open the link: check it was not disabled.
- Messages: Guest services messages.