How do I approve a guest's online check-in?
Short answer
Open Guest Services > Pending Approvals, double-click the guest, compare the details and click Approve (or Approve & Check In, or Send back with a note).
Steps
- Open Guest Services > Pending Approvals (title Pending Approvals (N)).
- Double-click the guest to open Online check-in.
- Compare On the reservation now with Guest's value; look at the ID photos, card and signature.
- To accept click Approve; for a guest arriving today with a room click Approve & Check In. Confirm the question.
- To reject type the reason in Note to the guest (required when sending back) and click Send back.
To send the link first use Arrival List (Guest Link, Link Sent To Guest, WhatsApp).
Check the result
Approved: the details are saved to the reservation and the row leaves the list. Sent back: Sent back to the guest; the status is Declined - waiting for guest.
Common problems
- Menu missing: the ONLINE_CHECKIN licence is not active (licences).
- Approve & Check In missing: not today's arrival or no room assigned.
- Could not approve. Read the detail (often the room); fix and retry.
- Warning icon on a value: the desk changed it after the guest submitted.
- Messages: Guest services messages.