Adding a card online is not available right now. You can continue without it and give your card at the front desk. |
Server: GuestPortalService / GetCardTokenUrl |
The server refused the request and sent this text back to the screen. Condition: !response.Status |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Assign a room before checking the guest in, or approve without checking in. |
Server: GuestPortalService / Approve |
The server refused the request and sent this text back to the screen. Condition: request.CheckIn AND (checkin.RoomID ?? 0) <= 0 |
Correct the data named in the message and retry; if the cause is unclear contact support. |
At least one field must have a value. |
Server: KioskService / GetReservation |
The server refused the request and sent this text back to the screen. Condition: kioskReservationRequestModel.ID <= 0 && string.IsNullOrWhiteSpace(kioskReservationRequestModel.FirstName) && string.IsNullOrWhiteSpace(kioskReserva... |
Correct the data named in the message and retry; if the cause is unclear contact support. |
At least one guest must be set as the primary guest. |
Server: KioskService / ValidateCreateCheckIn |
The server refused the request and sent this text back to the screen. Condition: PrimaryGuest.Count <= 0 |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Choose a document to send. |
Server: WhatsAppController / SendDocument |
The server refused the request and sent this text back to the screen. Condition: request == null || request.CheckInID <= 0 || !Documents.TryGetValue(request.DocumentType ?? string.Empty, out var document) |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Choose at least one item from the menu. |
Server: GuestPortalService / SendToRestaurant |
The server refused the request and sent this text back to the screen. Condition: lines.Count == 0 |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Choose the restaurant group and the restaurant first. |
Server: GuestPortalService / TestPosLink |
The server refused the request and sent this text back to the screen. Condition: posGroupPropertyID <= 0 || posPropertyID <= 0 |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Choose up to one year at a time. |
Server: GuestPortalService / GetMessageHistory |
The server refused the request and sent this text back to the screen. Condition: (to - from).TotalDays > 366 |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Conversation not found. |
Server: GuestPortalService / GetDeskMessages; Server: GuestPortalService / SendDeskMessage |
The server refused the request and sent this text back to the screen. Condition: portal == null |
Refresh the screen; the record may have been deleted or belongs to another property. Re-select it and retry. |
Could not reach WhatsApp: <message> |
Server: WhatsAppService / TestConnection |
The server refused the request and sent this text back to the screen. Condition: catch (Exception ex) |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Do Not Disturb applies to in-house guests only. |
Server: GuestPortalService / SetDeskDnd |
The server refused the request and sent this text back to the screen. Condition: reservation == null || !IsInHouse(reservation) |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Do Not Disturb can be turned on once you are checked in. |
Server: GuestPortalService / SetGuestDnd |
The server refused the request and sent this text back to the screen. Condition: reservation == null || !IsInHouse(reservation) |
Correct the data named in the message and retry; if the cause is unclear contact support. |
DocumentCategoryID and DocumentNo are compulsory properties. |
Server: KioskService / ValidateCreateCheckIn |
The server refused the request and sent this text back to the screen. Condition: kioskCreateCheckInModel.GuestDetail.Any(g => g.DocumentDetail.DocumentCategoryID <= 0 || g.DocumentDetail.DocumentNo == "") |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Either TokenID or TerminalID is compulsory. |
Server: KioskService / CreatePayment; Server: KioskService / ValidateCreateCheckIn |
The server refused the request and sent this text back to the screen. Condition: kioskPaymentDetail != null && kioskPaymentDetail.IsPaymentRecieved == false AND kioskPaymentDetail.TokenID <= 0 && kioskPaymentDetail.TerminalID... |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Enter a mobile number with its country code. |
Server: WhatsAppController / SendTest |
The server refused the request and sent this text back to the screen. Condition: string.IsNullOrEmpty(number) |
Type the a mobile number with its country code in the a mobile number with its country code field and Save. |
Enter the Phone number ID and access token, then save. |
Server: WhatsAppController / SendTest |
The server refused the request and sent this text back to the screen. Condition: string.IsNullOrEmpty(config.PhoneNumberID) || string.IsNullOrEmpty(config.AccessToken) |
Type the the phone number id and access token, then save in the the Phone number ID and access token, then save field and Save. |
Error in saving Attachment |
Server: MessagingService / SendReservationMessage |
The server refused the request and sent this text back to the screen. Condition: request.attachments != null AND foreach (var x in request.attachments) AND !string.IsNullOrEmpty(x.name) && !string.IsNullOrEmpty(x.type) AND... |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Error while uploading Attachment |
Server: MessagingService / SendReservationMessage; Server: MessagingService / UploadReservationMessageAttachmentExpedia |
The server refused the request and sent this text back to the screen. Condition: request.attachments != null AND foreach (var x in request.attachments) AND !string.IsNullOrEmpty(x.name) && !string.IsNullOrEmpty(x.type) AND... |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Failed to send message. |
Server: MessagingService / SendReservationMessage |
The server refused the request and sent this text back to the screen. Condition: else |
Correct the data named in the message and retry; if the cause is unclear contact support. |
First and last name are required. |
Server: GuestPortalService / Submit |
The server refused the request and sent this text back to the screen. Condition: string.IsNullOrWhiteSpace(proposed.FirstName) || string.IsNullOrWhiteSpace(proposed.LastName) |
Correct the data named in the message and retry; if the cause is unclear contact support. |
FromDate is not in valid yyyyMMdd format. |
Server: KioskService / GetAvailableRooms; Server: KioskService / GetRateDetails |
The server refused the request and sent this text back to the screen. Condition: !IsValidYYYYMMDD(FromDate) |
Correct the data named in the message and retry; if the cause is unclear contact support. |
FromDate should be less than ToDate. |
Server: KioskService / GetAvailableRooms; Server: KioskService / GetRateDetails |
The server refused the request and sent this text back to the screen. Condition: FromDate > ToDate |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Guest already checkin. |
Server: KioskService / ValidateCreateCheckIn |
The server refused the request and sent this text back to the screen. Condition: else AND IsAlreadyCheckin |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Guest Details are required. |
Server: KioskService / ValidateCreateCheckIn |
The server refused the request and sent this text back to the screen. Condition: kioskCreateCheckInModel.GuestDetail.Count <= 0 |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Guest review not found for this property |
Server: MessagingService / GetGuestReview |
The server refused the request and sent this text back to the screen. Condition: serviceResponse.Data == null AND else |
Refresh the screen; the record may have been deleted or belongs to another property. Re-select it and retry. |
Invalid ChargeID. |
Server: KioskService / ValidateCreateCheckIn |
The server refused the request and sent this text back to the screen. Condition: kioskCreateCheckInModel.OtherChargesDetail != null && kioskCreateCheckInModel.OtherChargesDetail.Any(g => g.ChargeID <= 0) |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Invalid Check-in date. |
Server: KioskService / ValidateCreateCheckIn |
The server refused the request and sent this text back to the screen. Condition: kioskCreateCheckInModel.ID == 0 AND kioskCreateCheckInModel.StayDetail.DateIn <= 0 || !IsValidYYYYMMDD(kioskCreateCheckInModel.StayDetail.DateIn) |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Invalid Check-out date. |
Server: KioskService / ValidateCreateCheckIn |
The server refused the request and sent this text back to the screen. Condition: kioskCreateCheckInModel.ID == 0 AND kioskCreateCheckInModel.StayDetail.DateOut <= 0 || !IsValidYYYYMMDD(kioskCreateCheckInModel.StayDetail.DateOut) |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Invalid checkout. Reason: The folio is in reserve state. |
Server: KioskService / CheckOut |
The server refused the request and sent this text back to the screen. Condition: checkIn.FolioStatus == FolioStatus.Reservation |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Invalid date for Check-In. |
Server: KioskService / ValidateCreateCheckIn |
The server refused the request and sent this text back to the screen. Condition: kioskCreateCheckInModel.ID == 0 AND kioskCreateCheckInModel.StayDetail.DateIn > _pmsDateService.GetPMSMaxDate(PropertyID).ToyyyyMMddInt |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Invalid ID |
Server: KioskService / CheckOut |
The server refused the request and sent this text back to the screen. Condition: CheckInID == null || CheckInID <= 0 |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Invalid ID. |
Server: KioskService / CreatePayment |
The server refused the request and sent this text back to the screen. Condition: kioskPaymentDetail.ID <= 0 |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Invalid RateTypeID. |
Server: KioskService / ValidateCreateCheckIn |
The server refused the request and sent this text back to the screen. Condition: kioskCreateCheckInModel.ID == 0 AND kioskCreateCheckInModel.StayDetail.RateTypeID <= 0 |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Invalid RoomID. |
Server: KioskService / ValidateCreateCheckIn |
The server refused the request and sent this text back to the screen. Condition: kioskCreateCheckInModel.ID == 0 AND kioskCreateCheckInModel.StayDetail.RoomID <= 0 |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Invalid RoomTypeID. |
Server: KioskService / ValidateCreateCheckIn |
The server refused the request and sent this text back to the screen. Condition: kioskCreateCheckInModel.ID == 0 AND kioskCreateCheckInModel.StayDetail.RoomTypeID <= 0 |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Invitation sent. |
Server: GuestPortalService / Invite |
The server refused the request and sent this text back to the screen. Condition: foreach (var checkInID in checkInIDs.Distinct) |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Link not found. |
Server: GuestPortalService / Revoke; Server: GuestPortalService / Enable |
The server refused the request and sent this text back to the screen. Condition: portal == null |
Refresh the screen; the record may have been deleted or belongs to another property. Re-select it and retry. |
Message Successfully Send. |
Server: MessagingService / SendReservationMessage |
The server refused the request and sent this text back to the screen. Condition: expediaSendMessageResponse != null |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Message thread not found for this reservation |
Server: MessagingService / GetReservationMessageThread |
The server refused the request and sent this text back to the screen. Condition: serviceResponse.Data == null |
Refresh the screen; the record may have been deleted or belongs to another property. Re-select it and retry. |
Messages can be up to <max message length> characters. |
Server: GuestPortalService / SendGuestMessage; Server: GuestPortalService / SendDeskMessage |
The server refused the request and sent this text back to the screen. Condition: messageText.Length > MaxMessageLength |
Correct the data named in the message and retry; if the cause is unclear contact support. |
MessageThreadID not found for this reservation |
Server: MessagingService / SendReservationMessage |
The server refused the request and sent this text back to the screen. Condition: reservationMessageMaster == null |
Refresh the screen; the record may have been deleted or belongs to another property. Re-select it and retry. |
MessageThreadID null from Expedia |
Server: MessagingService / GetMessageThreadIDExpedia |
The server refused the request and sent this text back to the screen. Condition: !string.IsNullOrEmpty(token) AND graphQLResponse != null && graphQLResponse.Errors == null && graphQLResponse.Data != null AND graphQLResponse.... |
Correct the data named in the message and retry; if the cause is unclear contact support. |
No sales & channel is linked with the Kiosk service. Please contact SunTatva support. |
Server: KioskService / CreateCheckIn; Server: KioskService; Server: KioskService / CreatePayment |
The server refused the request and sent this text back to the screen. Condition: checkInguest != null && createCheckinPrimaryGuest != null AND kioskCreateCheckInModel.PaymentDetail.IsPaymentRecieved == true AND data != null... |
Correct the data named in the message and retry; if the cause is unclear contact support. |
No SunPOS restaurant is linked (Property Setup > Configuration > Guest Portal Setting). |
Server: GuestPortalService / GetDeskRestaurantMenu; Server: GuestPortalService / SendToRestaurant |
The server refused the request and sent this text back to the screen. Condition: !IsRestaurantLinked(groupPropertyID, propertyID, setup) |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Nothing to save. |
Server: GuestPortalService / SaveSettings |
The server refused the request and sent this text back to the screen. Condition: settings == null |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Notifications are not on for this browser. |
Server: GuestPortalService / TestPush |
The server refused the request and sent this text back to the screen. Condition: subscription == null |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Online check-in is closed for this reservation. |
Server: GuestPortalService / GetUploadUrl; Server: GuestPortalService / Upload; Server: GuestPortalService / Submit |
The server refused the request and sent this text back to the screen. Condition: reservation == null || !CanGuestSubmit(reservation, _pmsDateService.GetPMSMaxDateInteger(context.PropertyID)) |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Only accepted requests can be completed. |
Server: GuestPortalService / CompleteRequest |
The server refused the request and sent this text back to the screen. Condition: !_repository.SetRequestStatus(requestID, (int)EnumGuestPortalRequestStatus.Accepted, (int)EnumGuestPortalRequestStatus.Completed, userID, _pmsDateS... |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Only an Owner or Administrator can disable a guest's link. |
Server: GuestPortalService / Revoke |
The server refused the request and sent this text back to the screen. Condition: !_repository.IsPortalAdmin(propertyID, userID) |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Only an Owner or Administrator can enable a guest's link. |
Server: GuestPortalService / Enable |
The server refused the request and sent this text back to the screen. Condition: !_repository.IsPortalAdmin(propertyID, userID) |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Only new requests can be declined. |
Server: GuestPortalService / DeclineRequest |
The server refused the request and sent this text back to the screen. Condition: !_repository.SetRequestStatus(requestID, (int)EnumGuestPortalRequestStatus.Requested, (int)EnumGuestPortalRequestStatus.Declined, userID, _pmsDateS... |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Only today's arrivals can be checked in. Approve without checking in. |
Server: GuestPortalService / Approve |
The server refused the request and sent this text back to the screen. Condition: request.CheckIn AND checkin.DateIn != pmsDate |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Please accept the terms to continue. |
Server: GuestPortalService / Submit |
The server refused the request and sent this text back to the screen. Condition: !request.TermsAccepted |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Please choose a document type. |
Server: GuestPortalService / Submit |
The server refused the request and sent this text back to the screen. Condition: request.Document != null && request.Document.DocumentCategoryID > 0 AND !new[] { (int)DocumentCategory.DrivingLicense, (int)DocumentCategory.Iden... |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Please choose a time for the turn-down service. |
Server: GuestPortalService / SetGuestTurndown |
The server refused the request and sent this text back to the screen. Condition: isOn AND !TimeSpan.TryParseExact(request!.Time ?? string.Empty, "hh\\:mm", null, out var at) |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Please choose what you need. |
Server: GuestPortalService / CreateRequest |
The server refused the request and sent this text back to the screen. Condition: request == null |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Please enter a valid e-mail address. |
Server: GuestPortalService / Submit |
The server refused the request and sent this text back to the screen. Condition: !string.IsNullOrEmpty(proposed.Email) && !Regex.IsMatch(proposed.Email, @"^[^@\s]+@[^@\s]+\.[^@\s]+$") |
Type the a valid e-mail address in the a valid e-mail address field and Save. |
Please enter the document number. |
Server: GuestPortalService / Submit |
The server refused the request and sent this text back to the screen. Condition: request.Document != null && request.Document.DocumentCategoryID > 0 AND string.IsNullOrWhiteSpace(documentNo) |
Type the the document number in the the document number field and Save. |
Please enter the first and last name of each guest. |
Server: GuestPortalService / Submit |
The server refused the request and sent this text back to the screen. Condition: request.SharedGuests != null AND guestList.Any(g => !g.Remove && (g.FirstName.Length == 0 || g.LastName.Length == 0)) |
Type the the first and last name of each guest in the the first and last name of each guest field and Save. |
Please enter the licence plate of each vehicle. |
Server: GuestPortalService / Submit |
The server refused the request and sent this text back to the screen. Condition: request.Vehicles != null AND vehicleList.Any(v => !v.Remove && v.LicenseNo.Length == 0) |
Type the the licence plate of each vehicle in the the licence plate of each vehicle field and Save. |
Please fill in your details. |
Server: GuestPortalService / Submit |
The server refused the request and sent this text back to the screen. Condition: request == null || request.Guest == null |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Please sign before submitting. |
Server: GuestPortalService / Submit |
The server refused the request and sent this text back to the screen. Condition: draft == null |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Please tell the guest what needs to change. |
Server: GuestPortalService / Decline |
The server refused the request and sent this text back to the screen. Condition: string.IsNullOrWhiteSpace(remark) |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Please tell the guest why. |
Server: GuestPortalService / DeclineRequest |
The server refused the request and sent this text back to the screen. Condition: string.IsNullOrWhiteSpace(remark) |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Please tell us what you need. |
Server: GuestPortalService / CreateRequest |
The server refused the request and sent this text back to the screen. Condition: switch ((EnumGuestPortalRequestType)request.RequestType) AND case EnumGuestPortalRequestType.Other: AND string.IsNullOrWhiteSpace(remark) |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Please type a message. |
Server: GuestPortalService / SendGuestMessage; Server: GuestPortalService / SendDeskMessage |
The server refused the request and sent this text back to the screen. Condition: messageText.Length == 0 |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Please upload a photo (JPEG or PNG). |
Server: GuestPortalService / Upload |
The server refused the request and sent this text back to the screen. Condition: !IsJpegOrPng(bytes) |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Primary guest detail not found in request. |
Server: KioskService / CreateCheckIn |
The server refused the request and sent this text back to the screen. Condition: kioskCreateCheckInModel.ID > 0 AND else AND createCheckinPrimaryGuest == null |
Refresh the screen; the record may have been deleted or belongs to another property. Re-select it and retry. |
Request not found. |
Server: GuestPortalService / SendToRestaurant; Server: GuestPortalService / CancelRequest; Server: GuestPortalService / AcceptRequest and 2 more |
The server refused the request and sent this text back to the screen. Condition: request == null |
Refresh the screen; the record may have been deleted or belongs to another property. Re-select it and retry. |
Requests can be made once you are checked in. |
Server: GuestPortalService / CreateRequest |
The server refused the request and sent this text back to the screen. Condition: reservation == null || !IsInHouse(reservation) |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Reservation is not open for online check-in. |
Server: GuestPortalService / Invite |
The server refused the request and sent this text back to the screen. Condition: foreach (var checkInID in checkInIDs.Distinct) AND reservation == null || !CanGuestSubmit(reservation, pmsDate) |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Reservation not found. |
Server: GuestPortalService / GetStay; Server: GuestPortalService / GetSubmissionDetail; Server: GuestPortalService / Approve and 3 more |
The server refused the request and sent this text back to the screen. Condition: reservation == null |
Refresh the screen; the record may have been deleted or belongs to another property. Re-select it and retry. |
Room service is not available at this hotel. |
Server: GuestPortalService / GetRestaurantMenu; Server: GuestPortalService / PlaceRestaurantOrder |
The server refused the request and sent this text back to the screen. Condition: !IsRestaurantLinked(context.GroupPropertyID, context.PropertyID, setup) |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Room service needs a room assigned to your stay. Please contact the front desk. |
Server: GuestPortalService / PlaceRestaurantOrder |
The server refused the request and sent this text back to the screen. Condition: (reservation.RoomID ?? 0) <= 0 |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Something went wrong while save response |
Server: MessagingService / SubmitReviewResponse |
The server refused the request and sent this text back to the screen. Condition: expediaSendReviewResponse != null AND !response |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Something went wrong while submiting response to Expedia (source text has a typo: submiting) |
Server: MessagingService / SubmitReviewResponse |
The server refused the request and sent this text back to the screen. Condition: else |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Stay detail is required for walk-in guest. |
Server: KioskService / ValidateCreateCheckIn |
The server refused the request and sent this text back to the screen. Condition: kioskCreateCheckInModel.ID == 0 AND kioskCreateCheckInModel.StayDetail == null |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Submission not found. |
Server: GuestPortalService / GetSubmissionDetail |
The server refused the request and sent this text back to the screen. Condition: submission == null || submission.Status == (int)EnumGuestPortalSubmissionStatus.Draft |
Refresh the screen; the record may have been deleted or belongs to another property. Re-select it and retry. |
The document could not be created. |
Server: WhatsAppController / SendDocument |
The server refused the request and sent this text back to the screen. Condition: !response.IsSuccessStatusCode || pdf.Length < 5 || pdf[0] != '%' || pdf[1] != 'P' |
Correct the data named in the message and retry; if the cause is unclear contact support. |
The document could not be uploaded to WhatsApp. |
Server: GuestPortalService / SendWhatsAppDocument |
The server refused the request and sent this text back to the screen. Condition: string.IsNullOrEmpty(mediaID) |
Correct the data named in the message and retry; if the cause is unclear contact support. |
The end date must be on or after the start date. |
Server: GuestPortalService / GetMessageHistory |
The server refused the request and sent this text back to the screen. Condition: to <= from |
Correct the data named in the message and retry; if the cause is unclear contact support. |
The guest has no e-mail address or mobile number. |
Server: GuestPortalService / Invite |
The server refused the request and sent this text back to the screen. Condition: foreach (var checkInID in checkInIDs.Distinct) AND string.IsNullOrEmpty(email) && string.IsNullOrEmpty(mobile) |
Correct the data named in the message and retry; if the cause is unclear contact support. |
The guest has no mobile number on the reservation. |
Server: GuestPortalService / SendWhatsAppDocument |
The server refused the request and sent this text back to the screen. Condition: string.IsNullOrEmpty(to) |
Correct the data named in the message and retry; if the cause is unclear contact support. |
The guest has not written on WhatsApp in the last 24 hours. Set a document template in Property Setup > Configuration > WhatsApp Setting to send documents any time. |
Server: GuestPortalService / SendWhatsAppDocument |
The server refused the request and sent this text back to the screen. Condition: !withinWindow && string.IsNullOrEmpty(config.DocumentTemplate) |
Correct the data named in the message and retry; if the cause is unclear contact support. |
The guest is already checked in. |
Server: GuestPortalService / Approve |
The server refused the request and sent this text back to the screen. Condition: request.CheckIn AND checkin.FolioStatus != FolioStatus.Reservation |
Correct the data named in the message and retry; if the cause is unclear contact support. |
The guest is no longer in-house. |
Server: GuestPortalService / SendToRestaurant; Server: GuestPortalService / AcceptRequest |
The server refused the request and sent this text back to the screen. Condition: reservation == null || !IsInHouse(reservation) |
Correct the data named in the message and retry; if the cause is unclear contact support. |
The guest list was changed by the hotel. Please refresh the page. |
Server: GuestPortalService / Submit |
The server refused the request and sent this text back to the screen. Condition: request.SharedGuests != null AND guestList.Any(g => g.GuestID > 0 && liveGuests.All(o => o.GuestID != g.GuestID)) |
Correct the data named in the message and retry; if the cause is unclear contact support. |
The guest portal is turned off. Turn it on in Property Setup > Configuration > Guest Portal Setting. |
Server: GuestPortalService / Invite |
The server refused the request and sent this text back to the screen. Condition: !IsPortalEnabled(propertyID) |
Correct the data named in the message and retry; if the cause is unclear contact support. |
The hotel's document storage is not available right now. Please try again later or contact the hotel. |
Server: GuestPortalService / GetUploadUrl |
The server refused the request and sent this text back to the screen. Condition: catch (Exception ex) |
Correct the data named in the message and retry; if the cause is unclear contact support. |
The image could not be read. |
Server: GuestPortalService / Upload |
The server refused the request and sent this text back to the screen. Condition: catch (FormatException) |
Correct the data named in the message and retry; if the cause is unclear contact support. |
The image is empty or too large. |
Server: GuestPortalService / Upload |
The server refused the request and sent this text back to the screen. Condition: bytes.Length == 0 || bytes.Length > MaxImageBytes |
Correct the data named in the message and retry; if the cause is unclear contact support. |
The link was created but could not be sent. Share it with the guest another way. |
Server: GuestPortalService / Invite |
The server refused the request and sent this text back to the screen. Condition: foreach (var checkInID in checkInIDs.Distinct) |
Correct the data named in the message and retry; if the cause is unclear contact support. |
The notification could not be delivered to this browser. |
Server: GuestPortalService / TestPush |
The server refused the request and sent this text back to the screen. Condition: (no enclosing condition: the failure path of the method) |
Correct the data named in the message and retry; if the cause is unclear contact support. |
The reservation has no primary guest. |
Server: GuestPortalService / Approve |
The server refused the request and sent this text back to the screen. Condition: primary == null |
Correct the data named in the message and retry; if the cause is unclear contact support. |
The reservation is closed, so its link cannot be enabled again. |
Server: GuestPortalService / Enable |
The server refused the request and sent this text back to the screen. Condition: reservation == null || !CanGuestSubmit(reservation, _pmsDateService.GetPMSMaxDateInteger(propertyID)) |
Correct the data named in the message and retry; if the cause is unclear contact support. |
The reservation's primary guest has changed since the guest submitted. Decline it and ask the guest to submit again. |
Server: GuestPortalService / Approve |
The server refused the request and sent this text back to the screen. Condition: submission.GuestID.HasValue && primary.GuestID != submission.GuestID |
Correct the data named in the message and retry; if the cause is unclear contact support. |
The stay has no room assigned for the delivery. |
Server: GuestPortalService / SendToRestaurant |
The server refused the request and sent this text back to the screen. Condition: (reservation.RoomID ?? 0) <= 0 |
Correct the data named in the message and retry; if the cause is unclear contact support. |
This browser's notification details are not valid. |
Server: GuestPortalService / SubscribePush |
The server refused the request and sent this text back to the screen. Condition: !Uri.TryCreate(endpoint, UriKind.Absolute, out var uri) || uri.Scheme != Uri.UriSchemeHttps || endpoint.Length > 1000 || string.IsNullOrWhiteSpace(... |
Correct the data named in the message and retry; if the cause is unclear contact support. |
This card could not be used. Please enter it again. |
Server: GuestPortalService / Submit |
The server refused the request and sent this text back to the screen. Condition: request.Card != null && request.Card.PGTokenID > 0 AND _repository.IsPGTokenUsedByOtherGuest(request.Card.PGTokenID, reservation.GuestID) |
Correct the data named in the message and retry; if the cause is unclear contact support. |
This guest's link is disabled. Enable it, or send a new invitation, to continue the conversation. |
Server: GuestPortalService / SendDeskMessage |
The server refused the request and sent this text back to the screen. Condition: portal.Status != (int)EnumGuestPortalStatus.Active && string.IsNullOrEmpty(portal.WhatsAppNumber) |
Correct the data named in the message and retry; if the cause is unclear contact support. |
This item is not available. |
Server: GuestPortalService / CreateRequest |
The server refused the request and sent this text back to the screen. Condition: switch ((EnumGuestPortalRequestType)request.RequestType) AND case EnumGuestPortalRequestType.Item: AND charge == null |
Correct the data named in the message and retry; if the cause is unclear contact support. |
This link cannot be enabled: it is already active, or the reservation has a newer link. |
Server: GuestPortalService / Enable |
The server refused the request and sent this text back to the screen. Condition: !_repository.EnablePortal(guestPortalID, userID, _pmsDateService.GetPMSDateTimeNow(propertyID)) |
Correct the data named in the message and retry; if the cause is unclear contact support. |
This property is not registered for online check-in. Please contact SunTatva support. |
Server: GuestPortalService / Invite |
The server refused the request and sent this text back to the screen. Condition: string.IsNullOrEmpty(crmClientID) |
Correct the data named in the message and retry; if the cause is unclear contact support. |
This request is already being handled and can no longer be cancelled. |
Server: GuestPortalService / CancelRequest |
The server refused the request and sent this text back to the screen. Condition: !_repository.SetRequestStatus(requestID, (int)EnumGuestPortalRequestStatus.Requested, (int)EnumGuestPortalRequestStatus.Cancelled, null, _pmsDateSe... |
Correct the data named in the message and retry; if the cause is unclear contact support. |
This request was already handled. |
Server: GuestPortalService / SendToRestaurant; Server: GuestPortalService / AcceptRequest |
The server refused the request and sent this text back to the screen. Condition: request.Status != (int)EnumGuestPortalRequestStatus.Requested |
Correct the data named in the message and retry; if the cause is unclear contact support. |
This service is not available. |
Server: GuestPortalService / CreateRequest |
The server refused the request and sent this text back to the screen. Condition: switch ((EnumGuestPortalRequestType)request.RequestType) AND case EnumGuestPortalRequestType.Housekeeping: AND task == null |
Correct the data named in the message and retry; if the cause is unclear contact support. |
This submission is no longer waiting for approval. |
Server: GuestPortalService / Approve; Server: GuestPortalService / Decline |
The server refused the request and sent this text back to the screen. Condition: submission == null || submission.Status != (int)EnumGuestPortalSubmissionStatus.Pending |
Correct the data named in the message and retry; if the cause is unclear contact support. |
ToDate is not in valid yyyyMMdd format. |
Server: KioskService / GetAvailableRooms; Server: KioskService / GetRateDetails |
The server refused the request and sent this text back to the screen. Condition: !IsValidYYYYMMDD(ToDate) |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Token not found |
Server: MessagingService / UploadReservationMessageAttachmentExpedia |
The server refused the request and sent this text back to the screen. Condition: else |
Refresh the screen; the record may have been deleted or belongs to another property. Re-select it and retry. |
Turn-down service can be chosen for an upcoming or current stay. |
Server: GuestPortalService / SetGuestTurndown |
The server refused the request and sent this text back to the screen. Condition: reservation == null || reservation.IsCheckOut || reservation.TranStatus != (int)TranStatus.Confirmed |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Unknown image. |
Server: GuestPortalService / GetUploadUrl; Server: GuestPortalService / Upload |
The server refused the request and sent this text back to the screen. Condition: !IsKnownSide(side) |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Validation successful. |
Server: KioskService / ValidateCreateCheckIn |
The server refused the request and sent this text back to the screen. Condition: (no enclosing condition: the failure path of the method) |
Correct the data named in the message and retry; if the cause is unclear contact support. |
We could not find your reservation. Please contact the hotel. |
Server: GuestPortalService / GetSession; Server: GuestPortalService / SendGuestMessage; Server: GuestPortalService / GetServiceCatalog |
The server refused the request and sent this text back to the screen. Condition: reservation == null |
Correct the data named in the message and retry; if the cause is unclear contact support. |
We could not save your photo right now. Please try again in a few minutes, or choose "Skip for now" and show your ID at the front desk. |
Server: GuestPortalService / Upload |
The server refused the request and sent this text back to the screen. Condition: result != null && !result.Status |
Correct the data named in the message and retry; if the cause is unclear contact support. |
We could not save your signature right now. Please try again in a few minutes, or finish your check-in at the front desk. |
Server: GuestPortalService / Upload |
The server refused the request and sent this text back to the screen. Condition: result != null && !result.Status |
Correct the data named in the message and retry; if the cause is unclear contact support. |
We could not verify your card. Please enter it again. |
Server: GuestPortalService / Submit |
The server refused the request and sent this text back to the screen. Condition: request.Card != null && request.Card.PGTokenID > 0 AND tokenResponse == null || !tokenResponse.Status || tokenResponse.Data is not PGTokenRespons... |
Correct the data named in the message and retry; if the cause is unclear contact support. |
WhatsApp did not accept the document: <error> |
Server: GuestPortalService / SendWhatsAppDocument |
The server refused the request and sent this text back to the screen. Condition: !result.Success |
Correct the data named in the message and retry; if the cause is unclear contact support. |
WhatsApp is not connected. Set it up in Property Setup > Configuration > WhatsApp Setting. |
Server: GuestPortalService / SendWhatsAppDocument |
The server refused the request and sent this text back to the screen. Condition: config == null |
Correct the data named in the message and retry; if the cause is unclear contact support. |
You do not have the right to change the guest portal settings (Configure Guest Portal). |
Server: GuestPortalController / SaveSettings |
The server refused the request and sent this text back to the screen. Condition: !_service.CanConfigure(PropertyID, UserID, PrivilegesEnum.AccessToConfigureGuestPortal) |
Correct the data named in the message and retry; if the cause is unclear contact support. |
You do not have the right to change the WhatsApp settings (Configure WhatsApp). |
Server: WhatsAppController / SaveSettings |
The server refused the request and sent this text back to the screen. Condition: !_guestPortalService.CanConfigure(PropertyID, UserID, PrivilegesEnum.AccessToConfigureWhatsApp) |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Your details were already submitted. Please refresh the page. |
Server: GuestPortalService / Submit |
The server refused the request and sent this text back to the screen. Condition: !_repository.SubmitDraft(draft) |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Your order is empty. |
Server: GuestPortalService / PlaceRestaurantOrder |
The server refused the request and sent this text back to the screen. Condition: lines.Count == 0 |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Your vehicle details were changed by the hotel. Please refresh the page. |
Server: GuestPortalService / Submit |
The server refused the request and sent this text back to the screen. Condition: request.Vehicles != null AND vehicleList.Any(v => v.GuestVehicleID > 0 && liveVehicles.All(o => o.GuestVehicleID != v.GuestVehicleID)) |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Thank you. The front desk will help you with your car. |
Guest portal, Your vehicle (server: GuestPortalParkingService / SunParking GuestRequestService) |
Help for a self-parked car was sent. |
Nothing; the desk answers on the same page. |
Your car will be ready at the time you chose. |
Guest portal, Your vehicle (server: GuestPortalParkingService / SunParking GuestRequestService) |
Get my car with a time was sent. |
Nothing. Cancel request is available while it is Requested. |
We are bringing your car. |
Guest portal, Your vehicle (server: GuestPortalParkingService / SunParking GuestRequestService) |
Get my car now was sent. |
Nothing. |
Your car is already being brought. Please give us a moment. |
Guest portal, Your vehicle (server: GuestPortalParkingService / SunParking GuestRequestService) |
A car request is already open. |
Wait; the status line shows the progress. |
Your car is still being parked. You can ask for it once it is parked. |
Guest portal, Your vehicle (server: GuestPortalParkingService / SunParking GuestRequestService) |
Get my car before the valet parked it. |
Try again once the car shows Parked. |
Please call the valet desk to ask for your car. |
Guest portal, Your vehicle (server: GuestPortalParkingService / SunParking GuestRequestService) |
Valet licence off or Guest.AllowRequestCar off. |
Call the valet desk; check licence PARKING_VALET and the setting. |
The team has already started on this. Please call the parking desk to change it. |
Guest portal, Your vehicle (server: GuestPortalParkingService / SunParking GuestRequestService) |
Cancel pressed after the valet started. |
Call the parking desk. |
You have already asked for this service. We will take care of it. |
Guest portal, Your vehicle (server: GuestPortalParkingService / SunParking GuestRequestService) |
Same service still open. |
Nothing. |
You have asked a few times already. Please call the front desk. |
Guest portal, Your vehicle (server: GuestPortalParkingService / SunParking GuestRequestService) |
More than 20 sends in 10 minutes from one link (25 per ticket in SunParking:...call the parking desk). |
Wait ten minutes or call. |
Tell the guest why (a short reason). |
Guest portal, Your vehicle (server: GuestPortalParkingService / SunParking GuestRequestService) |
Desk pressed Reject without a reason in SunParking Guest requests. |
Type the reason. |
Choose a time within the next two days. / Choose when you will leave (within 30 days). / Choose an arrival time within the next two weeks. |
Guest portal, Your vehicle (server: GuestPortalParkingService / SunParking GuestRequestService) |
The time is out of range. |
Choose a time inside the range. |
