Messages - Reception and guest ledger
Every message in this area, with the exact text, the screen, the condition that triggers it and what to do. Text in angle brackets such as <room no> is filled in by the program. Search this page for a few words of the message you see.
Messages on screen
| Message (exact text) | Screen | When it appears | What to do |
|---|---|---|---|
| (text returned by the server) | Guest Ledger - #/guest-ledger | The server rejected or failed the request and returned its own text, which is shown as-is. The wording depends on the server rule that failed. | Read the text shown; it names the rule that failed. Find the same text in the Server-side messages table of this or another module file. If it is unclear, note the screen, time and text and contact support. |
Sorry, you do not have permission to access past dated transaction. |
Guest Ledger - #/guest-ledger | A validation or business rule failed. | Ask an administrator to grant privilege AccessToPastDays to your role (Roles / Assign Transaction Privileges). |
| (text returned by the server) | Guest Search - #/guest-database | The server rejected or failed the request and returned its own text, which is shown as-is. The wording depends on the server rule that failed. | Read the text shown; it names the rule that failed. Find the same text in the Server-side messages table of this or another module file. If it is unclear, note the screen, time and text and contact support. |
Are you sure you want to consolidate the selected guests? |
Guest Search - #/guest-database | A Yes/No confirmation box before the action runs. | Click Yes to continue or No to cancel; nothing changes until you confirm. |
Are you sure you want to delete this Guest? |
Guest Search - #/guest-database | A Yes/No confirmation box before the action runs. | Click Yes to continue or No to cancel; nothing changes until you confirm. |
Guest consolidated successfully. |
Guest Search - #/guest-database | Confirmation shown after the action completed. | Nothing to do. |
Guest deleted. |
Guest Search - #/guest-database | Confirmation shown after the action completed. | Nothing to do. |
Please select a Guest. |
Guest Search - #/guest-database | A required selection has not been made when you click the action button. | Select the a guest and Save. |
Please select DNR reason(s). |
Guest Search - #/guest-database | A required selection has not been made when you click the action button. | Select the dnr reason(s) and Save. |
Please select multiple Guest.<br> Please check mark records you want to consolidate. |
Guest Search - #/guest-database | A required selection has not been made when you click the action button. | Select the multiple guest. please check mark records you want to consolidate and Save. |
Please select single Guest to edit. |
Guest Search - #/guest-database | A required selection has not been made when you click the action button. | Select the single guest to edit and Save. |
Something went wrong. |
Guest Search - #/guest-database | A validation or business rule failed. | Correct the field or situation described in the message and repeat the action. If it still appears, contact support with the screen and exact text. |
| (text returned by the server) | Search Reservation - #/find-reservation | The server rejected or failed the request and returned its own text, which is shown as-is. The wording depends on the server rule that failed. | Read the text shown; it names the rule that failed. Find the same text in the Server-side messages table of this or another module file. If it is unclear, note the screen, time and text and contact support. |
| (text returned by the server) | Search Reservation - #/find-reservation | The server rejected or failed the request and returned its own text, which is shown as-is. The wording depends on the server rule that failed. | Read the text shown; it names the rule that failed. Find the same text in the Server-side messages table of this or another module file. If it is unclear, note the screen, time and text and contact support. |
Are you sure you want to cancel this Reservation? |
Search Reservation - #/find-reservation | A Yes/No confirmation box before the action runs. | Click Yes to continue or No to cancel; nothing changes until you confirm. |
Are you sure you want to Copy this Reservation? |
Search Reservation - #/find-reservation | A Yes/No confirmation box before the action runs. | Click Yes to continue or No to cancel; nothing changes until you confirm. |
Are you sure you want to delete this Reservation? |
Search Reservation - #/find-reservation | A Yes/No confirmation box before the action runs. | Click Yes to continue or No to cancel; nothing changes until you confirm. |
Reservation activated. |
Search Reservation - #/find-reservation | Confirmation shown after the action completed. | Nothing to do. |
Reservation cancelled. |
Search Reservation - #/find-reservation | A validation or business rule failed. | Correct the field or situation described in the message and repeat the action. If it still appears, contact support with the screen and exact text. |
Reservation deleted. |
Search Reservation - #/find-reservation | Confirmation shown after the action completed. | Nothing to do. |
Sorry, you do not have permission to access past dated transaction. |
Search Reservation - #/find-reservation | A validation or business rule failed. | Ask an administrator to grant privilege AccessToPastDays to your role (Roles / Assign Transaction Privileges). |
This Booking/Reservation is NON-REFUNDABLE. <br> Please make sure to post the payment. |
Search Reservation - #/find-reservation | A Yes/No confirmation box before the action runs. | Click Yes to continue or No to cancel; nothing changes until you confirm. |
This Booking/Reservation is PENDING REVENUE POSTING. <br> Please make sure to post the payment. |
Search Reservation - #/find-reservation | A Yes/No confirmation box before the action runs. | Click Yes to continue or No to cancel; nothing changes until you confirm. |
Server-side messages
These are produced by the SunPMS server (or its database) and appear on whatever screen made the request.
| Message (exact text) | Screen | When it appears | What to do |
|---|---|---|---|
Property details not found |
Server: GuestLedgerService / GetGuestLedgerPdf | The server refused the request and sent this text back to the screen. Condition: propertymaster == null |
Refresh the screen; the record may have been deleted or belongs to another property. Re-select it and retry. |