Which report shows my most frequent guests?
Short answer
Reports > Guest Reports > Most Stayed Guest ranks your guests by the number of checked-in stays that arrived in a date range, then by nights and amount, with phone, e-mail, city and country.
Steps
- Click Reports in the side menu and pick the category Guest Reports.
- Click Most Stayed Guest.
- Set From Date and To Date. The report opens with 1 January of the PMS year up to the PMS date; for a longer history choose an earlier From Date.
- Click Show.
- Look at the column Stays: guests with 2 or more stays are your repeat guests. Nights and Amount show how long they stayed and what the stays were worth.
- Use Export > Excel to get the list with phone and e-mail for a mailing.
- To see every stay of one guest, open Guest Stay Summary and choose the guest.
Check the result
One line per guest, best guest first (rank 1), and a Total line with all stays, nights and amount.
Common problems
- Everybody has one stay: the period is too short; set an earlier From Date.
- Name or phone is empty: the guest profile does not have it.
- The same person twice: duplicate guest profiles (merge duplicates).
- Messages: Report messages.