How do I merge duplicate guest profiles?
Short answer
In Guest Search tick the duplicates, choose Guest Consolidate, pick the Master Rec. and click Consolidate.
Steps
- Open Guests > Guest Search and Search for the guest by name.
- Tick two or more rows of the same person.
- Click Guest Consolidate.
- In the pop-up click the row to keep and press Master Rec.
- Click Consolidate and confirm Are you sure you want to consolidate the selected guests?
Check the result
Guest consolidated successfully. Only the master profile remains in the search.
Common problems
- Please select multiple Guest. Please check mark records you want to consolidate. Tick at least two.
- Something went wrong. Retry; contact support with both names.
- Choose the master carefully: pick the one with the complete document and contact data.
- Messages: Guest messages.