Messages - Communication
Every message of the notification bell, the chat window and the linked-apps screen, with the exact text, where it appears, when, and what to do. The chat window is shared by SunPMS, SunPOS and SunParking, so the same wording appears in all three. Search this page for a few words of the message you see.
Messages in the chat window
| Message (exact text) | Screen | When it appears | What to do |
|---|---|---|---|
| You are all caught up. | Notification list | There are no alerts. | Nothing. |
| Charges posted by SunPOS or SunParking and other alerts appear here. | Notification list | Second line of the empty list. | Nothing. |
| Chat is available when you sign in with your SunAuth account. A PIN-only login cannot send or read chat messages. | Notification list | You signed in with a PIN only. | Sign in through SunAuth. |
| Restaurant charge posted / Restaurant charge updated / Restaurant charge removed | Notification title | SunPOS settled, changed or removed a bill on a guest's folio. | Open the folio from the alert. |
| No conversations here yet. | Chat list | The chosen filter has no conversations. | Click Start a chat. |
| Team chat - Pick a conversation or start a new one. | Chat window | No conversation is open. | Pick one. |
| Searching... | Chat list search | The search is running. | Wait. |
| Nothing found for " |
Chat list search | No match. | Try other letters. |
| Nobody found. | New chat, Add people | No person matches. | Check the name; the person may not have chat. |
| No linked apps yet - link this property in the app settings (e.g. Parking Setting / Settings > Integrations). | New chat > Linked apps; Linked apps screen | No linked property exists. | Create the link in the settings of either app. |
| New chat > Linked apps | A linked property does not answer. | Wait, or see the Linked apps screen. | |
| No messages yet. Say hello. | Conversation | Empty chat. | Write the first message. |
| No messages yet | Chat list | Empty chat or channel. | None. |
| Loading... / Loading messages... / Load earlier messages | Conversation | Messages are loading, or older ones are available. | None. |
| New messages | Conversation | Marks the first unread message; also the button that scrolls to new ones. | None. |
| Viewing older messages / Back to latest | Conversation | You jumped to an old message (from search or a quote). | Click Back to latest. |
| This message was deleted | Conversation | A message was removed. | None. |
| Message deleted | Chat list, reply quote | Preview text of a deleted message. | None. |
| edited | Conversation | The sender changed the message. | None. |
| Editing message | Composer | You are editing. | Esc cancels. |
| Delete this message for everyone? | Conversation | You chose Delete. | Delete or Cancel. |
| Sent an attachment | Pop-up | A message with only a file. | None. |
| Write a message / Edit your message | Composer | Placeholder text. | None. |
| Composer | The file is over the limit. | Send a smaller file. | |
| Composer | The file has no content. | Choose another. | |
| At most 5 files per message. | Composer | More than five files. | Send in several messages. |
| Upload failed | Composer | The upload ended with an error. | Retry. |
| Uploading... | Composer | A file is uploading. | Wait. |
| Waiting to be delivered to |
Conversation (tooltip of the clock) | A message to another app is queued. | Wait; it retries by itself. |
| Not delivered to |
Conversation (tooltip of the red warning) | Delivery failed or gave up. | Click Retry after fixing the cause. |
| A message could not be delivered to the other app. | Screen reader announcement | A message changed to failed. | As above. |
| Retry / Discard | Conversation, under a message that did not send | Sending failed. | Retry sends it again; Discard removes it. |
| Message status | Read receipts window | You clicked the ticks of a message. | Close. |
| Read / Delivered / Sent | Read receipts window | Status per person. | None. |
| Read by |
Ticks of a group message | Tooltip. | None. |
| Leave this group? | Group Details | You clicked Leave group. | Leave or Stay. |
| Created by another app: only that app can add or remove people. | Group Details | A cross-app group started elsewhere. | Ask that app. |
| Members of a channel follow the channel rule: people join and leave automatically when their role changes. | Channel Details | Always on a channel. | None. |
| Only administrators can change how this property chats with linked apps. | Linked apps screen | You lack Communication Administration. | Ask an administrator. |
| Chat with linked apps is on. / Chat with linked apps is off. | Linked apps screen | You changed the switch. | None. |
| Chat with linked apps is on for this property, but it is not available to you yet. Check the licence and the privilege for linked-app chat. | Linked apps screen | Switch on, licence or privilege missing. | Check them. |
| Linked apps refreshed. | Linked apps screen | Refresh now finished. | None. |
| Queued again. / All failed items are queued again. / Removed from the queue. | Linked apps screen | After Retry, Retry all, Discard. | None. |
| Nothing failed. All messages were delivered. / Nothing is waiting. / Nothing sent yet. | Linked apps screen | Empty queue filter. | None. |
| Channel created. / Channel archived. / Channel restored. / Settings saved. | Channels and settings | Action done. | None. |
| Give the channel a name. | Channels and settings | Channel name is empty. | Type a name. |
| Could not load. / Could not read the delivery queue. / Could not refresh. | Channels and settings, Linked apps | The server did not answer. | Retry. |
| This conversation is not available. | Chat window | A deep link or old pop-up points to a chat that no longer exists. | Pick another conversation. |
| Could not load the messages. / Could not edit the message. / Could not delete the message. | Conversation | The server refused. | Retry; if repeated, tell support. |
| Could not start the chat. / Could not create the group. / Could not save. / Could not add people. / Could not remove the person. / Could not leave. / Could not change mute. / Could not try again. | Chat window | The server refused the action; the reason is in the server messages below. | Fix the reason and retry. |
Server-side messages
The server answers with a code; the chat window shows the text. A text may be shown with one of the "Could not..." lines.
| Message (exact text) | Code | When it appears | What to do |
|---|---|---|---|
| You are not a member of this conversation. | COMM_NOT_PARTICIPANT | You were removed or never joined. | Ask for an invitation (group) or check the channel rule. |
| You are not allowed to do that. | COMM_FORBIDDEN | A privilege is missing, or you are not the group admin. | Ask an administrator. |
| Sign in with your SunAuth account to use chat. | COMM_NO_USER | PIN-only login. | Sign in through SunAuth. |
| Conversation not found. | COMM_NO_CONVERSATION | The chat was purged or does not exist. | Reload. |
| Message not found. | COMM_NO_MESSAGE | The message was purged. | Reload. |
| Attachment not found. | COMM_NO_ATTACHMENT | The file was purged or never uploaded. | Send it again. |
| You are sending too fast. Wait a few seconds. | COMM_RATE_LIMIT | More than 30 messages in 10 seconds. | Wait. |
| The message is empty. | COMM_EMPTY | No text and no file. | Type text. |
| The message is too long (8000 characters at most). | COMM_TOO_LONG | Text above 8000 characters. | Shorten. |
| This conversation is archived. | COMM_ARCHIVED | A channel was archived. | An administrator restores it. |
| The edit time of this message has passed. | COMM_EDIT_WINDOW | More than the edit minutes (15 by default) since sending. | Send a new message. |
| The message was deleted. | COMM_DELETED | You edited a deleted message. | None. |
| At most 5 attachments per message. | COMM_TOO_MANY_ATTACHMENTS | More than five files. | Split. |
| An attachment is missing or not yours. | COMM_BAD_ATTACHMENT | The upload expired (24 hours) or is someone else's. | Attach again. |
| The file is too large (10 MB at most). | COMM_ATTACHMENT_SIZE | Over the size limit. | Smaller file. |
| This file type is not allowed. | COMM_ATTACHMENT_TYPE | Not in the 17 allowed types. | Use pdf, a picture or an office file. |
| That person is not available for chat. | COMM_UNKNOWN_USER | The person is inactive or has no chat right. | Pick someone else. |
| That person could not be found. | COMM_UNKNOWN_USER (shown by the screen for cross-app) | The person left. | Pick someone else. |
| Pick at least one other person. | COMM_NEED_MEMBERS | A group with nobody else. | Tick someone. |
| A name is required. | COMM_NAME_REQUIRED | Group name empty. | Type a name. |
| You cannot chat with yourself. | COMM_SELF_CHAT | You picked yourself. | Pick another. |
| This works for group chats only. | COMM_NOT_GROUP | Add or remove on a direct chat. | None. |
| A direct chat cannot be renamed. | COMM_DIRECT_FIXED | Rename on a direct chat. | None. |
| The channel rule is not valid. | COMM_BAD_RULE | Rule type or value missing. | Fix the rule. |
| The mute setting is not valid. | COMM_BAD_MODE | Wrong mute choice, or Mute for 1 hour on a server behind UTC. | Use 8 hours or until I turn it on. |
| A setting value is out of range. | COMM_BAD_SETTING | A number outside the allowed limits. | See Chat settings. |
| Chat with linked apps is switched off for this property. | COMM_CROSSAPP_OFF | The switch is off here or on the other app. | Turn it on. |
| Chat with linked apps is switched off. | COMM_CROSSAPP_OFF (screen wording) | Same. | Same. |
| That property is not linked to this one. | COMM_NOT_LINKED | No link to that property. | Check the link settings. |
| This property is not linked to that app. | COMM_NOT_LINKED (screen wording) | Same. | Same. |
| Link not found. | COMM_NO_LINK | A link row does not exist. | Refresh now. |
| Cross-app chat is not licensed. | COMM_LICENCE | A cross-app licence is missing. | See Licences. |
| Chat with linked apps is not part of the licence of this property. | COMM_LICENCE (screen wording) | Same. | Same. |
| The service token does not carry the scope this route needs. | COMM_RELAY_SCOPE | A relay call with a token of the wrong kind (support). | Contact support. |
| The sender does not match the service token. | COMM_RELAY_ORIGIN | A relay call claims another sender (support). | Contact support. |
| The sender is not linked to this property. | COMM_RELAY_NOT_LINKED | The other app writes but no link is known here. | Save the link here and Refresh now. |
| Unknown property. | COMM_NO_PROPERTY | The target property does not exist. | Check the link. |
| The batch of events is not valid. | COMM_BAD_BATCH | A malformed relay batch (support). | Contact support. |
| The file of the other app could not be fetched. | COMM_CROSS_ATTACHMENT | The attachment could not be copied from the other app. | Ask for it again. |
The chat request could not be completed (). |
(any other code) | An unexpected chat error; the code names it. | Give the code to support. |
Tips and FAQ
- Q: Which wording do I see: "switched off for this property" or "switched off"? A: The long one comes from the server, the short one from the chat window; they mean the same.
- Q: Why are some chat errors in English when my app language differs? A: The chat window uses fixed English text in this version.