Messages - Licences
Every message in this area, with the exact text, the screen, the condition that triggers it and what to do. Text in angle brackets such as <room no> is filled in by the program. Search this page for a few words of the message you see.
Messages on screen
| Message (exact text) | Screen | When it appears | What to do |
|---|---|---|---|
| (text returned by the server) | Licences - #/setup/licences | The server rejected or failed the request and returned its own text, which is shown as-is. The wording depends on the server rule that failed. | Read the text shown; it names the rule that failed. Find the same text in the Server-side messages table of this or another module file. If it is unclear, note the screen, time and text and contact support. |
Enter how many you need. |
Licences - #/setup/licences | A required value is empty or invalid when you click the action button. | Ask the owner to activate the licence (Licences). Fill in the field named in the message and try again. |
Free trial - N days left |
Landing - #/landing | Banner: the group is on the free 30-day trial. | Buy a licence before it ends. |
Your trial ends today |
Landing - #/landing | Banner: last day of the trial. | Buy a licence now. |
Expired - data will be removed on <date> |
Landing - #/landing | Banner: trial over; data is backed up and removed on the date. | Buy a licence before the date. |
Data removed |
Landing - #/landing | Banner: the data was backed up and removed. | Buy a licence, then ask SunTatva support to restore. |
Licence needed |
Landing - #/landing | Dialog: a second group in the same app, or a second property in a group, needs a bought licence. | Click Request a licence. |
Your free trial covers one property. Buy a licence for <App> to add more properties. |
Landing - #/landing (Create New Property) | The group already has a property and the owner has no bought licence for the app. Shown in the Licence needed dialog. | Click Request a licence; add the property once SunTatva has activated it. |
Price on request |
Licences screens | No price is set for the property country. | Send the request; the team quotes the price. |
<suite> does not include <app>; request it from an app it includes. |
Licences - Suites | The suite has no part for this app. | Open Licences in an app the suite includes. |
Request sent<data>. Our team will contact you to activate it. |
Licences - #/setup/licences | Confirmation shown after the action completed. | Nothing to do. |
<module> is not licensed for this property. The property owner can buy it from Licences. |
Any licensed feature (server answer, every app) | The property has no active licence for that feature. | Buy it from Licences (the owner). |
Licences could not be checked (SunAuth is not configured for this app), so this feature is not available. |
Any licensed feature (server answer, every app) | The program has no address or key for the SunTatva licence service. Every licensed feature is refused. | Contact SunTatva support (server configuration). |
Licences could not be checked (SunAuth refused the licence lookup (<code>)), so this feature is not available. |
Any licensed feature (server answer, every app) | The licence service refused the program key (for example 401). Every licensed feature is refused. | Contact SunTatva support (server key). |
Licences could not be checked (<text from the licence service>), so this feature is not available. |
Any licensed feature (server answer, every app) | The licence service answered without licences for the property, for example an unknown property. | Contact SunTatva support with the text shown. |