Housekeeping Mobile messages
Messages shown by the Housekeeping Mobile screens (small notices at the bottom of the phone screen, red when they are errors) and text returned by the server.
| Message (exact text) | Screen | Why it appears | What to do |
|---|---|---|---|
| Housekeeping Mobile is not part of the licence of this property. Please ask the property owner or manager to add it. | Housekeeping (shown to a mobile-only user) | The property has no Housekeeping Mobile licence | Ask the owner or manager to request it under Settings > Licences |
| Housekeeping Mobile is a chargeable add-on that this property does not have yet. The owner can request it under Settings > Licences. | Housekeeping (shown to an owner or desk user) | Same, for a user who can manage licences | Tap Open Licences and request the licence |
| Any Housekeeping Mobile call (server, code 402) | The licence is missing or expired | Request or renew the licence | |
| Cleaning started. The timer is running. | Room detail | Start cleaning saved | Clean the room |
| Room marked |
Room detail | Finish saved | None |
| Room set to |
Room detail | A status button was confirmed | None |
| Do Not Disturb set. / Do Not Disturb cleared. | Room detail | DND button | None |
| Room |
Rooms | Quick action on the card | None |
| Your account cannot change room status. | Room detail | Missing privilege HK Mobile - Change Room Status | Ask the manager |
| This room is read-only for you (not assigned to you, or not today). | Room detail | Room not yours or not today | Ask the supervisor |
| Room status changed meanwhile, refresh | Room detail | The room changed since opened | Refresh and retry |
| Invalid new status | Room detail | The move is not allowed by the room status rules | Choose an allowed status |
| Not your room | Rooms / Room detail | Room not assigned to the user | Ask the supervisor |
| Only today's rooms can be changed | Room detail | Hotel date is not the shown date | Contact the supervisor |
| Enter a short title. | Report an issue | Title empty | Type a title |
| Choose the room, or switch to Common area. | Report an issue | No room chosen | Pick the room |
| Enter the location. | Report an issue | Common area without a location | Type the location |
| Report sent / Saved on this phone | Report an issue | Sent / saved while offline | None |
| Saved report sent. / |
Any screen | Offline reports were sent | None |
| A saved report was rejected: |
Any screen | The server refused a saved report 3 times | Send it again |
| No connection. Check your network and try again. | Any screen | The phone has no network | Reconnect |
The server could not complete this request (). |
Any screen | Server error | Try again; contact support |
| Photo added. | Report page | Photo uploaded | None |
| Report page | Acknowledge, Assign, Resolve,... saved | None | |
| Message sent to |
Chat | Report to supervisor sent | None |
| No supervisor was found. Use Reports instead. | Chat | No supervisor in the team list | Send a report |
| Chat is not available | Chat | No chat privilege or licence | Use Reports |
| Cannot open Housekeeping | Any screen | The start-up call failed | Tap Try again |
| No rooms are assigned to you for today. Ask your supervisor to assign rooms. | Rooms | User has no assigned rooms | Assign rooms |