FAQ
Housekeeping: frequently asked questions
9 answers from the SunPMS manual.
Where do I create housekeeping groups and members?
In Property Setup (Housekeeping Groups, Housekeeping Group Members); the assignment screen only uses existing active groups.
Read more: Housekeeping - overview
A room is missing from the status screen.
Rooms under maintenance are not listed there; use Room Maintenance.
Read more: Housekeeping - overview
Does the housekeeper on the phone need a licence?
No, Housekeeping Mobile needs none; the Chat tab needs the Team Chat licence.
Read more: Housekeeping - overview
How do I create a phone-only housekeeper?
Give the user the role Housekeeper (Mobile): how to.
Read more: Housekeeping - overview
Why is a room missing?
Rooms under maintenance or blocked are not listed here; use Room maintenance.
Read more: Change House Keeping Status
Where is the history?
The card shows the last update time and user.
Read more: Change House Keeping Status
Is there a Save button?
No; saving is automatic.
Read more: House Keeping Room Assignment
The assignment feeds what?
The Housekeeping report and the dashboard housekeeping card.
Read more: House Keeping Room Assignment
Guest name is not on the sheet.
Turn on the setting that shows guest name in the housekeeping report.
Read more: Housekeeping Report
See SunPMS with your own hotel in mind
Request a walkthrough and we will show the screens your team will use every day.