If you forget your password, SunTatva sends a one-time code to your registered e-mail. After you enter it you choose a new password. The same card is used when a password has expired.
The landing portal is the home screen after login. Here you choose which app, which group and which property to open, and you manage groups, licences and the IP whitelist.
An owner can add more hotels (or restaurants, in SunPOS) to an existing group without creating a new group. The new property gets its own timezone, address and licences but shares the group's database.
Licences decide what a property may use: its plan (room limit), features and add-ons. The owner sends a request here; SunTatva staff activate it and contact you.
The Support button in the status bar (bottom right; on phones at the foot of the menu drawer) opens a panel to get help from SunTatva without leaving SunPMS. A badge on the button shows unread replies (9+ above nine).
When shifts are enabled, each desk user starts a shift after login and ends it when signing out. All payments, refunds and extra income/expense are recorded against the user's shift so the cashier can be reconciled.
