How do I post no-show or cancellation revenue?
Short answer
If Manual Posting No-Show/Cancel Revenue is on in Rental Setting, open Billing > Noshow/Cancel Revenue Posting, select the bookings and post. Otherwise night audit posts it automatically.
Steps
- Check the setting in Rental Setting. When off, revenue is posted by night audit with No Show Reservation ticked.
- Open Billing > Noshow/Cancel Revenue Posting.
- Choose Filter By (No-show/Cancel Date, Res. Date or Date In), From Date / To Date and Status (Both, No-Show, Cancel), then click Show. Bookings flagged Pending Revenue Posting also show an icon in Search Reservation.
- Tick the reservations (or the header box) and click Post.
Check the result
The icon Pending Revenue Posting disappears and the revenue shows in the No-Show/Cancel Revenue report.
Common problems
- Message This Booking/Reservation is PENDING REVENUE POSTING. Please make sure to post the payment. appears after cancel: post it as above.
- A no-show whose revenue was posted cannot be checked in later.
- Nothing listed: the booking is refundable or the rate plan has no charge.
- Messages: Billing messages.