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Messages - Billing and night audit

Messages and errors · Updated

Every message in this area, with the exact text, the screen, the condition that triggers it and what to do. Text in angle brackets such as <room no> is filled in by the program. Search this page for a few words of the message you see.

Messages on screen

Message (exact text) Screen When it appears What to do
(text returned by the server) Audit Trail The server rejected or failed the request and returned its own text, which is shown as-is. The wording depends on the server rule that failed. Read the text shown; it names the rule that failed. Find the same text in the Server-side messages table of this or another module file. If it is unclear, note the screen, time and text and contact support.
Please select record to print Detail Folio. Batch Folio - #/batch-folio A required selection has not been made when you click the action button. Select the record to print detail folio and Save.
Please select record to print Folio. Batch Folio - #/batch-folio A required selection has not been made when you click the action button. Select the record to print folio and Save.
Please select record to print Registration Form. Batch Folio - #/batch-folio A required selection has not been made when you click the action button. Select the record to print registration form and Save.
(text returned by the server) Credit Card Authorization - #/card-authorization The server rejected or failed the request and returned its own text, which is shown as-is. The wording depends on the server rule that failed. Read the text shown; it names the rule that failed. Find the same text in the Server-side messages table of this or another module file. If it is unclear, note the screen, time and text and contact support.
Credit card reported to OTA successfully. Credit Card Authorization - #/card-authorization Confirmation shown after the action completed. Nothing to do.
Invalid Amount Credit Card Authorization - #/card-authorization A validation or business rule failed. | Number(customAmount) == 0`
Please select atleast one or more <guest title>(s) to make payment. Credit Card Authorization - #/card-authorization A required selection has not been made when you click the action button. Select the atleast one or more (s) to make payment and Save.
Process completed successfully. Credit Card Authorization - #/card-authorization A Yes/No confirmation box before the action runs. Click Yes to continue or No to cancel; nothing changes until you confirm.
Selected <guest title>(s) will be charged for amount <currency symbol> <custom amount>. <br/> Are you sure you want to continue? Credit Card Authorization - #/card-authorization A Yes/No confirmation box before the action runs. Click Yes to continue or No to cancel; nothing changes until you confirm.
Selected <guest title>(s) will be charged for amount of one night stay. <br/> Are you sure you want to continue? Credit Card Authorization - #/card-authorization A Yes/No confirmation box before the action runs. Click Yes to continue or No to cancel; nothing changes until you confirm.
Selected <guest title>(s) will be charged for balance amount <br/> Are you sure you want to continue? Credit Card Authorization - #/card-authorization A Yes/No confirmation box before the action runs. Click Yes to continue or No to cancel; nothing changes until you confirm.
(text returned by the server) Extra Expense - #/extra-expense The server rejected or failed the request and returned its own text, which is shown as-is. The wording depends on the server rule that failed. Read the text shown; it names the rule that failed. Find the same text in the Server-side messages table of this or another module file. If it is unclear, note the screen, time and text and contact support.
Are you sure want to delete this Extra Expense? Extra Expense - #/extra-expense A Yes/No confirmation box before the action runs. Click Yes to continue or No to cancel; nothing changes until you confirm.
Are you sure you want to delete this Expense? Extra Expense - #/extra-expense A Yes/No confirmation box before the action runs. Click Yes to continue or No to cancel; nothing changes until you confirm.
Generate the PG API Key before making a card payment. Extra Expense - #/extra-expense A validation or business rule failed. | pgApiKey === '')`
Please enter Amount. Extra Expense - #/extra-expense A required value is empty or invalid when you click the action button. Type the amount in the Amount field and Save.
Please enter Payment Type. Extra Expense - #/extra-expense A required value is empty or invalid when you click the action button. Type the payment type in the Payment Type field and Save.
Please enter Recipient Name. Extra Expense - #/extra-expense A required value is empty or invalid when you click the action button. Type the recipient name in the Recipient Name field and Save.
Please enter valid Paid Amount. Extra Expense - #/extra-expense A required value is empty or invalid when you click the action button. Type a valid paid amount in the Paid Amount field and Save.
Please enter valid Tax Amount. Extra Expense - #/extra-expense A required value is empty or invalid when you click the action button. Type a valid tax amount in the Tax Amount field and Save.
Please enter valid Tip Amount. Extra Expense - #/extra-expense A required value is empty or invalid when you click the action button. Type a valid tip amount in the Tip Amount field and Save.
Please select Extra Expense Category. Extra Expense - #/extra-expense A required selection has not been made when you click the action button. Select the extra expense category and Save.
(text returned by the server) Extra Income - #/extra-income The server rejected or failed the request and returned its own text, which is shown as-is. The wording depends on the server rule that failed. Read the text shown; it names the rule that failed. Find the same text in the Server-side messages table of this or another module file. If it is unclear, note the screen, time and text and contact support.
Are you sure want to delete this Extra Expense? Extra Expense - #/extra-expense A Yes/No confirmation box before the action runs. Click Yes to continue or No to cancel; nothing changes until you confirm.
Are you sure you want to delete this Income? Extra Income - #/extra-income A Yes/No confirmation box before the action runs. Click Yes to continue or No to cancel; nothing changes until you confirm.
Are you sure you want to process credit card through Device (<value>) ? Extra Income - #/extra-income A Yes/No confirmation box before the action runs. Click Yes to continue or No to cancel; nothing changes until you confirm.
Generate the PG API Key before making a card payment. Extra Income - #/extra-income A validation or business rule failed. | pgApiKey === '')`
No Credit Card Document available. Please add a Credit Card Document first. Extra Income - #/extra-income A validation or business rule failed.
Please enter Amount. Extra Income - #/extra-income A required value is empty or invalid when you click the action button. Type the amount in the Amount field and Save.
Please enter Payer Name. Extra Income - #/extra-income A required value is empty or invalid when you click the action button. Type the payer name in the Payer Name field and Save.
Please enter Payment Type. Extra Income - #/extra-income A required value is empty or invalid when you click the action button. Type the payment type in the Payment Type field and Save.
Please enter valid Paid Amount. Extra Income - #/extra-income A required value is empty or invalid when you click the action button. Type a valid paid amount in the Paid Amount field and Save.
Please enter valid Tax Amount. Extra Income - #/extra-income A required value is empty or invalid when you click the action button. Type a valid tax amount in the Tax Amount field and Save.
Please enter valid Tip Amount. Extra Income - #/extra-income A required value is empty or invalid when you click the action button. Type a valid tip amount in the Tip Amount field and Save.
Please select Device or add a Credit Card first. Extra Income - #/extra-income A required selection has not been made when you click the action button. Select the device or add a credit card first and Save.
Please select Extra Income Category. Extra Income - #/extra-income A required selection has not been made when you click the action button. Select the extra income category and Save.
(text returned by the server) Fas Integration - #/integrations/fas The server rejected or failed the request and returned its own text, which is shown as-is. The wording depends on the server rule that failed. Read the text shown; it names the rule that failed. Find the same text in the Server-side messages table of this or another module file. If it is unclear, note the screen, time and text and contact support.
Data Posted. Fas Integration - #/integrations/fas Confirmation shown after the action completed. Nothing to do.
(text returned by the server) Night Audit - #/night-audit The server rejected or failed the request and returned its own text, which is shown as-is. The wording depends on the server rule that failed. Read the text shown; it names the rule that failed. Find the same text in the Server-side messages table of this or another module file. If it is unclear, note the screen, time and text and contact support.
Are you sure you want to send night audit report for date:<date format)>? Night Audit - #/night-audit A Yes/No confirmation box before the action runs. Click Yes to continue or No to cancel; nothing changes until you confirm.
Audit creation failed. <server message> Night Audit - #/night-audit A validation or business rule failed. Correct the field or situation described in the message and repeat the action. If it still appears, contact support with the screen and exact text.
Audit done successfully. Night Audit - #/night-audit Confirmation shown after the action completed. Nothing to do.
Audit done successfully. <server message> Night Audit - #/night-audit Confirmation shown after the action completed. Nothing to do.
Failed to send report. Error: <server message> Night Audit - #/night-audit A validation or business rule failed. Correct the field or situation described in the message and repeat the action. If it still appears, contact support with the screen and exact text.
Failed to sync STR report. Error: <server message> Night Audit - #/night-audit A validation or business rule failed. Correct the field or situation described in the message and repeat the action. If it still appears, contact support with the screen and exact text.
Report sent successfully. Night Audit - #/night-audit Confirmation shown after the action completed. Nothing to do.
STR Report data sync successfully. Night Audit - #/night-audit Confirmation shown after the action completed. Nothing to do.
(text returned by the server) No-Show/Cancel Revenue Posting - #/no-show-posting The server rejected or failed the request and returned its own text, which is shown as-is. The wording depends on the server rule that failed. Read the text shown; it names the rule that failed. Find the same text in the Server-side messages table of this or another module file. If it is unclear, note the screen, time and text and contact support.
Please select a record. No-Show/Cancel Revenue Posting - #/no-show-posting A required selection has not been made when you click the action button. Select the a record and Save.
Revenue posted successfully. No-Show/Cancel Revenue Posting - #/no-show-posting Confirmation shown after the action completed. Nothing to do.
(text returned by the server) Shift Details - #/shift The server rejected or failed the request and returned its own text, which is shown as-is. The wording depends on the server rule that failed. Read the text shown; it names the rule that failed. Find the same text in the Server-side messages table of this or another module file. If it is unclear, note the screen, time and text and contact support.

Server-side messages

These are produced by the SunPMS server (or its database) and appear on whatever screen made the request.

Message (exact text) Screen When it appears What to do
Auto collect prepaid payment fail. Server: NightAuditService / prepaidGuestTransaction The server refused the request and sent this text back to the screen. Condition: isError == true Correct the data named in the message and retry; if the cause is unclear contact support.
Auto release authorization partially released. Server: NightAuditService / releaseAuthTransaction The server refused the request and sent this text back to the screen. Condition: isError == true Correct the data named in the message and retry; if the cause is unclear contact support.
Cannot create night audit before configured night audit time. Server: NightAuditService / CreateNightAudit The server refused the request and sent this text back to the screen. Condition: pmsMaxDate >= pmsDateNow.AddDays(-1).ToyyyyMMddInt && pmsTimeNowInt <= nightAuditTime Correct the data named in the message and retry; if the cause is unclear contact support.
Cannot create night audit. Night audit already created. Server: NightAuditService / CreateNightAudit; Server: NightAuditRepository / CreateNightAudit The server refused the request and sent this text back to the screen. Condition: pmsMaxDate >= pmsDateNowInt Correct the data named in the message and retry; if the cause is unclear contact support.
Credit card payment is failed. No checkin detail found for the cc payment Server: MiscellaneousIncomeService / MiscellaneousIncomeAddUpdate The server refused the request and sent this text back to the screen. Condition: miscellaneousIncome.IsDeletePermanent == false && miscellaneousIncome.isEdit == false && (miscellaneousIncome.PaymentTypeCategoryID == (int)Payment... Correct the data named in the message and retry; if the cause is unclear contact support.
Error in getting Data<ex> Server: NoShowCancelRevenueReportService / NoShowCancelRevenueReport The server refused the request and sent this text back to the screen. Condition: catch (Exception ex) Correct the data named in the message and retry; if the cause is unclear contact support.
FAS Data not posted. Server: NightAuditService The server refused the request and sent this text back to the screen. Condition: nightAudit && nightAuditDto.IsAutoPostToFAS == true Correct the data named in the message and retry; if the cause is unclear contact support.
InsertNoShowCancelRevenuePosting Procedure failed. Server: NoShowCancelRepository / PostNoShowCancelRevenue The database call returned a failure code; the real cause is in the server exception log. Condition: lstRate != null && lstRate.Count > 0 AND status == -1 Try again. If it repeats, give support the screen, time and what you were saving; they can read the exception log.
InsertShiftTran Procedure failed. Server: SplitFolioRepository / saveSplitFolio The database call returned a failure code; the real cause is in the server exception log. Condition: status == -1 Try again. If it repeats, give support the screen, time and what you were saving; they can read the exception log.
Invalid time to create night audit. Server: NightAuditRepository / CreateNightAudit The server refused the request and sent this text back to the screen. Condition: status == -3 Correct the data named in the message and retry; if the cause is unclear contact support.
No record found. Server: MiscellaneousCategoryService / GetMiscellaneousCategoryData; Server: MiscellaneousExpenseService / GetMiscellaneousExpenseData; Server: MiscellaneousExpenseService / MiscellaneousExpenseDataReport and 5 more The server refused the request and sent this text back to the screen. Condition: data == null || data.Count <= 0 Refresh the screen; the record may have been deleted or belongs to another property. Re-select it and retry.
Procedure failed. Server: MiscellaneousCategoryRepository / MiscellaneousCategoryAddUpdate; Server: MiscellaneousExpenseRepository / MiscellaneousExpenseAddUpdate; Server: MiscellaneousIncomeRepository / MiscellaneousIncomeAddUpdate and 1 more The database call returned a failure code; the real cause is in the server exception log. Condition: status == -1 Try again. If it repeats, give support the screen, time and what you were saving; they can read the exception log.
Property details not found Server: FolioReportService / GetFolio; Server: FolioReportService / GetDetailFolio; Server: FolioReportService / GetFolio2 and 9 more The server refused the request and sent this text back to the screen. Condition: propertymaster == null Refresh the screen; the record may have been deleted or belongs to another property. Re-select it and retry.
Property details not found. Server: FolioReportService / GetPaymentReceiptDetail The server refused the request and sent this text back to the screen. Condition: propertymaster == null Refresh the screen; the record may have been deleted or belongs to another property. Re-select it and retry.
Record Already Exist. Server: MiscellaneousCategoryService / ValidateAddUpdateMiscellaneousCategory The server refused the request and sent this text back to the screen. Condition: (_MiscellaneousCategory.CheckMiscellaneousCategoryIsExist(miscellaneousCategory.CategoryName, miscellaneousCategory.PropertyID, miscellaneousCatego... Use a different name or code, or edit the existing record.
Some guest need to be check out today. Please check out them before creating a night audit. Server: NightAuditService / CreateNightAudit The server refused the request and sent this text back to the screen. Condition: settings != null AND nightAuditWithLateCheckOut != null && nightAuditWithLateCheckOut.SettingValue == "0" AND toCheckOutList != null AND !isA... Correct the data named in the message and retry; if the cause is unclear contact support.
Some guests have authorize payment exist. Server: NightAuditService / CreateNightAudit The server refused the request and sent this text back to the screen. Condition: toCheckOutList != null && toCheckOutList.Count > 0 && isAutoCheckout AND res.Status == false AND res.ErrorCode == 502 Correct the data named in the message and retry; if the cause is unclear contact support.
Some guests have deposit payment exist. Server: NightAuditService / CreateNightAudit The server refused the request and sent this text back to the screen. Condition: toCheckOutList != null && toCheckOutList.Count > 0 && isAutoCheckout AND res.Status == false AND res.ErrorCode == 503 Correct the data named in the message and retry; if the cause is unclear contact support.
Some guests have folio balance exist. Server: NightAuditService / CreateNightAudit The server refused the request and sent this text back to the screen. Condition: toCheckOutList != null && toCheckOutList.Count > 0 && isAutoCheckout AND res.Status == false AND res.ErrorCode == 501 Correct the data named in the message and retry; if the cause is unclear contact support.
Something went wrong Server: MiscellaneousIncomeService / ProcessCCPayment The server refused the request and sent this text back to the screen. Condition: miscellaneousIncome != null AND isProcessOnTerminal == false && miscellaneousIncome.PGTokenID <= 0 Correct the data named in the message and retry; if the cause is unclear contact support.
Something wrong, Please try again. Server: MiscellaneousCategoryService / MiscellaneousCategoryAddUpdate; Server: MiscellaneousCategoryService / RoomOwnerStayRateTypeUpdate; Server: MiscellaneousExpenseService / MiscellaneousExpenseAddUpdate and 2 more The database call returned a failure code; the real cause is in the server exception log. Condition: MiscellaneousCategoryId <= 0 Try again. If it repeats, give support the screen, time and what you were saving; they can read the exception log.