How do I mark a guest as no-show?
Short answer
Open the reservation on or after the arrival date, click the Noshow status chip and Save. Night audit can also do it for you.
Steps
- Open the reservation (see find a reservation).
- In the section Status & options, under Reservation status, click Noshow.
- Click Save in the folio header.
- For a non-refundable booking, post the no-show revenue (automatic, or manual if Manual Posting No-Show/Cancel Revenue is on) using Billing > Noshow/Cancel Revenue Posting.
Automatic: in Night Audit keep No Show Reservation ticked. Arrival date plus the Auto No-show After Days setting decides which bookings are marked.
Check the result
The status chip reads No-Show and the room is released. The booking appears under the No-Show chip of Search Reservation.
Common problems
- No Show Reservation Status is not allowed for future date. Wait for the arrival date.
- The guest arrives later: reactivate or make a new booking. A no-show whose revenue was already posted cannot be checked in: No-show reservation can not be processed...
- Messages: Reservation messages (files 07a-07k).