How do I reactivate a cancelled reservation?
Short answer
In Search Reservation choose the Cancelled chip, Search, then the row menu > Active Reservation.
Steps
- Open Reception > Search Reservation.
- Click the Cancelled status chip (a click starts the search) and fill name or dates if needed.
- Click Search.
- Open the row menu (Open Menu, the three dots) and choose Active Reservation (shown only for cancelled rows).
- Confirm Are you sure you want to active below Reservation?
Check the result
Reservation activated. The booking is back under Confirmed and the room is held again.
Common problems
- Availability Fail The room or inventory was sold meanwhile. Open the folio and pick another room or type, or change dates.
- A no-show or an expired group may need a new booking instead; for no-show see no-show.
- If cancellation revenue was already posted check with accounts before reactivating.
- Messages: Reception messages.