How do I handle a late check-out and check out overdue guests?

Updated 2026-10-25

Short answer

To allow a guest a later time today, open the folio and change Check-Out Date & Time, then Save. To clear guests who stayed past their date, use Reception > Late Checkout, tick them and click Check Out.

Steps

Give a guest a later check-out time

1. Open the folio and set a later time in Check-Out Date & Time (section Stay & rate).
2. Add a late-check-out fee as an other charge if you charge one.
3. Click Save in the folio header.

Check out overdue guests in bulk

1. Open Reception > Late Checkout (listing in-house guests whose date out has passed).
2. Tick the guests. Use Payments in the row menu to settle first.
3. Click Check Out.

Check the result

Guest(s) successfully checked-out. For failures the reason is shown per guest with Some guest(s) failed to checked-out.

Common problems

• Please select alteast one guest to checkout. Tick a row.
• Some guest(s) have balance exist. Zero-balance rule; settle payments.
• Night audit stops with Some guest need to be check out today... unless Allow Night Audit with Pending Check-Outs or Checkout Stay Over is on (night audit).
• Messages: Reservation messages (files 07a-07k).

Detailed pages

Late checkout, Check-out.