Question 1

Does the housekeeper need a licence or a separate app?

Accepted Answer

No. It is part of SunPMS and works in any current phone browser.

Question 2

Can the same person also use the desk?

Accepted Answer

Yes, give them a desk role as well; then they are not mobile only and open Housekeeping Mobile from #/hk.

Question 3

Where are the problems explained?

Accepted Answer

Troubleshooting and Messages.

Question 4

Why can't I tap Start cleaning on a clean room?

Accepted Answer

The quick action is only offered for dirty rooms.

Question 5

Why are there no guest names?

Accepted Answer

Housekeeping sees only occupied, departure and arrival flags, for guest privacy.

Question 6

Can I attach more than four photos?

Accepted Answer

On the form no; after sending, open the report and use Add photo.

Question 7

Does a report block the room?

Accepted Answer

No, it only asks. A supervisor decides.

Question 8

The housekeeper sees an empty room list.

Accepted Answer

No rooms are assigned to them yet. Add the user to a Housekeeping Group and assign rooms (Room assignment), or give the privilege HK Mobile - Assign / See All Rooms. The list shows exactly the rooms of the groups the user belongs to.

Read more: Housekeeping Mobile - troubleshooting

Question 9

Why can the housekeeper not open other PMS pages?

Accepted Answer

By design. A mobile-only user is sent back to Housekeeping and the server refuses every other request (403). Give a desk role as well if the person must also use the desk.

Question 10

I cannot close a report that is still Reported.

Accepted Answer

Close is possible only from Resolved or Rejected. Acknowledge, assign and resolve the report first, or reject it with a reason.

Question 11

I sent a report with no signal. Is it lost?

Accepted Answer

No. It is saved on the phone ("1 report waiting to be sent") and sent automatically when the network returns, or tap Send now.

Question 12

Who is notified of a new report?

Accepted Answer

The people with the privilege HK Mobile - Manage Reports (supervisor) (privilege 283), as set by the hotel's escalation rules for the category and seriousness, plus any person the reporter chose. When no rule matches, every supervisor is notified. The reporter is never notified of their own report.

Question 13

Alerts do not appear while the app is closed.

Accepted Answer

Alerts arrive only while the app is open; open it to see them.

Housekeeping mobile: frequently asked questions

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