How do I check in a walk-in guest (no reservation)?
Short answer
Click New Folio, enter the guest, choose a room, check the rate and click Check In.
Steps
- Click New Folio in the top bar. The check-in date is today.
- In the section Guest type the name in Guest Full Name (first name required), or click Find guest, search by name, phone or e-mail, click the row and Select Guest.
- In the section Stay & rate click the room line (Choose room). The room picker opens: search, pick the building and floor chips, click an available room tile and OK.
- Check Days or the Check-Out Date & Time, the Rate Type, the adult / child counters in Guests in the room and the Room rent in the Charges & balance panel (the pencil edits it).
- In the section Documents click Add Document (or Scan ID when SunHardware is linked), and let the guest sign with Sign in the section Guest if your property requires it.
- Take payment if needed: section Take payment > choose the Type and Amount > Add Payment (advance payment).
- Click Check In in the folio header.
Check the result
The status chip in the header changes to Check In, the room becomes Occupied, and the folio or registration form may print. A door-lock key dialog opens if a lock is configured.
Common problems
- Check In is missing: no room selected, or the date is in the future (use Reservation). The simplified folio (switch to the simplified screens) shows the same actions as steps.
- Room Status is Vacant Dirty. Do you want to continue? Continue or pick another room.
- Check-in already exist with Folio No:... The guest is already in house.
- Below fields are mandatory fields. Fill what Guest Mandatory Data requires.
- Messages: Reservation messages (files 07a-07k).