How do I push (sync) rates, availability and restrictions to the OTAs?
Short answer
Normal changes (rate, stop sell, bookings) are sent automatically. To resend a range use Property Setup > CRS Settings > Bulk Rate Update (or Bulk Inventory Update, Bulk Restrictions Update), click Sync, choose the dates and confirm.
Steps
- Click Property Setup in the side menu and open the group CRS Settings (shown only for CRS-connected properties).
- Click the update you need: Bulk Rate Update, Bulk Restrictions Update or Bulk Inventory Update.
- Click Sync (top right).
- Choose Today, This Week, Next Week, This Week End, Next Week End, This Month, Calendar Year or One Year, or edit From Date / To Date.
- Click Sync Rate / Sync Restrictions / Sync Inventory.
- Check the result on the same screen: the list shows the sync requests (Request From Date, Request To Date, Sync Type, Sync Date, Room Type); select the row and open its menu > CRS Result.
Check the result
Data sync successfully. Status goes Sent To Queue Success then Processed Successfully. OTAs may take a few minutes to show it.
Common problems
- Menu missing: the property is not connected to a CRS.
- Status Processing Failed: open CRS Result to read the reason.
- Stuck at Sent To Queue Success: ask support to check the event consumer service.
- Reservations coming in: see Sync Reservation. Room types and rate types must be mapped and CRS Enabled first.
- Messages: Sync messages.