How do I reset a password?
Short answer
Users reset their own on the login page with Forgot password?. An administrator can reset a staff member's password in User with the Reset button.
Steps
You forgot your own password
- On login type your username, continue to step 2, click Forgot password?
- Type your full registered e-mail in Confirm your email address and click Send OTP.
- Enter the 8-digit One-Time Password and click Verify.
- Type New password and Confirm new password (8-18 characters, one upper, one lower, one number, one of
! @ # $ % ^ & * _). Save.
An administrator resets a user
- Open Property Setup > User & Access > User and click the user.
- Click Reset and confirm Are you sure to reset password of below User?
- Read A temporary password was e-mailed to the user. It must be changed at the next sign-in. The user receives the temporary password by e-mail (it is never shown on screen) and must choose a new one at the first sign-in (password expired).
Check the result
The user logs in with the new password. An expired password is handled on the password expired screen.
Common problems
- You are not allowed to view / change this account. You can reset only users of your own group, never another owner or a SunTatva administrator. Ask the owner.
- This user has no e-mail address, so a temporary password cannot be sent. Add the e-mail to the user first.
- The user's account is locked after wrong passwords: unlock.
- User is deactivated. Reactivate (steps).
- OTP not received: Resend OTP and check spam.
- Messages: Login messages.