How do I deactivate a staff user who left (or reactivate one)?

Updated 2026-10-25

Short answer

Steps

1. Open Property Setup > User & Access > User.
2. To see already inactive users, switch the active/inactive filter.
3. Click the Full Name.
4. Click Deactivate and confirm Are you sure want to deactivate this User?

Check the result

User deactivated successfully. (or User activated successfully.). The Active icon in the list changes and the person can no longer log in ("User is deactivated.").

Common problems

• The button is missing: you need Access User Modification Settings.
• A user's role is wrong rather than their access: change the role instead.
• The user has a pending shift: end it first (end shift).
• Messages: Configuration messages.

Detailed pages

User.