How do I unlock a user account locked after wrong passwords?
Short answer
An administrator opens User, clicks the locked user (Lock icon in the list) and clicks Unlock.
Steps
- Open Property Setup > User & Access > User.
- Find the user with the Lock icon.
- Click the Full Name; for locked users the Unlock button is shown.
- Click Unlock and confirm Are you sure you want to unlock:
? - If the user also forgot the password, click Reset or let them use forgot password.
Check the result
User unlocked successfully. The Lock icon clears and the person can log in.
Common problems
- You cannot see Unlock: you lack the privilege.
- The user is deactivated instead of locked (reactivate).
- Locks come back quickly: the user keeps typing a wrong password or an old saved one.
- Messages: Login messages.