How do I give a discount to a guest?
Short answer
On the folio click the Discount line in Charges & balance, tick what to discount, enter a percentage or an amount and click OK.
Steps
- Open the folio (new, reservation or in-house).
- In Charges & balance click the Discount line (pencil). Without the privilege the line is greyed.
- In Discount Options, under Apply to, tick the parts to reduce: Rent, Occupancy Tax, Other Charges, Other Charge Tax.
- Under Discount type a Percentage or an Amount. Total Discount shows the result.
- Click OK, then Save the folio.
Other ways: change Room rent directly (pencil in Charges & balance) (needs Ability to change rate), or use a rate type with a lower price, or post a payment of a discount/adjustment payment type before check-out.
Check the result
Discount shows the amount and Balance due drops. The Daily Rate Change report lists rates that were overridden.
Common problems
- Discount Percentage must be less then or equal to 100. / Discount Amount must be less then or equal to N. Lower the value.
- Options are greyed: tick at least one of the four parts first. Discount Option in Rental Setting sets which parts are ticked by default.
- Greyed line: add Access to discount to the role (privileges). The Control Discount Limit privilege is stored but not checked by the screens in this version.
- Messages: Reservation messages (files 07a-07k).